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Windows 7: BSOD running ANSYS.exe (bug check code 0x00000124)

02 May 2016   #1
jgerman3

Windows 7 Professional x64
 
 
BSOD running ANSYS.exe (bug check code 0x00000124)

Evening everyone,

I'm looking into an issue we are having at a client of ours. This has occurred twice. The first time a mini dump wasn't created. This time I was able to get a mini dump.

I've attached the BSOD collection .zip file to this thread for the report.

Any help and advice would be greatly appreciated.

Thanks so very much!




Attached Files
File Type: zip CEI-CAD18-Mon_05_02_2016_212703_89.zip (664.9 KB, 1 views)
My System SpecsSystem Spec
.
03 May 2016   #2
axe0

Windows 10 Pro
 
 

Hi jgerman3,

Welcome to the 7forums

As this is a 0x124, which is a hardware error, please follow below suggestions to start with and let me know how it goes.
  • Update the BIOS to the most recent version
    https://www.asus.com/us/Motherboards...Desk_Download/
  • Ensure there is no overclocking, not even the smallest bit, present.
  • Ensure there is no dust in the case
  • Ensure all the cables are proper connected with no damage.
  • Check the temperatures while under load, if the temperatures are going too high ensure the airflow is proper & the fans are proper spinning
My System SpecsSystem Spec
03 May 2016   #3
jgerman3

Windows 7 Professional x64
 
 

Thank you Axe. I'm going to go through this list and will get back with you on this.

I appreciate your response.
My System SpecsSystem Spec
.

03 May 2016   #4
jgerman3

Windows 7 Professional x64
 
 

Axe, I updated the drivers and also took a look at the case. No dust is present. The temperatures for the CPU elevated. Sometimes reaching 90 degrees Celsius. From what I found the CPU will start to throttle and possibly turn off.

No cables are damaged and no overclocking is occuring.

Could this be the reason? We are running a rather small heatsink and will more than willing to upgrade to a large one. Mind you this system is a calculation PC which is running 24/7.
My System SpecsSystem Spec
03 May 2016   #5
axe0

Windows 10 Pro
 
 

Generally speaking a CPU shouldn't reach 80C-85C, if the thermal paste hasn't been replaced in a while I'd suggest to do so properly.
What CPU cooler is used?
My System SpecsSystem Spec
03 May 2016   #6
jgerman3

Windows 7 Professional x64
 
 

Thermal paste was applied last year when the PC was built. The CPU cooler is unfortunately a lower end heatsink. At the time of the build this was a budgetary decision. We are going to order a Amazon.com: Cooler Master V8 GTS - High Performance CPU Cooler with Horizontal Vapor Chamber and 8 Heatpipes: Computers & Accessories

Thanks again for your help. We will consider this solved!

Axe0 you rock!!
My System SpecsSystem Spec
03 May 2016   #7
axe0

Windows 10 Pro
 
 

Alright, let me know in case a BSOD returns
My System SpecsSystem Spec
03 May 2016   #8
jgerman3

Windows 7 Professional x64
 
 

Of course, will do!
My System SpecsSystem Spec
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 BSOD running ANSYS.exe (bug check code 0x00000124)




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