Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD Random Errors (Win7 Pro 64bit)

03 May 2016   #1
SeusCo

Windows 7 64bit
 
 
BSOD Random Errors (Win7 Pro 64bit)

We have a computer (Intel Core i74770K 3.5GHz 8MB LGA1150) that randomly experiences BSOD errors (see screenshot of BlueScreenView error listing) causing it to reboot unexpectedly. Login is normal after each reboot.

Previously (February 2016) we replaced the HDD with an SSD (Samsung Solid State Drive (SSD) 850 Pro 256GB) and installed Windows 7 Pro 64bit from scratch including all drivers, service packs and updates, and the Samsung SSD management software. We had some BSOD errors prior to this event, but they continued and then some after this event.

When the new SSD was installed (C:\) we were still using onboard RAID1 for secondary storage (E:\). Unfortunately one RAID HDD crashed and we successfully removed the RAID drivers from the OS and reverted to ACHI, reformatting the other RAID HDD for non-RAID use (still E:\). Everything seems to run well until another unexpected reboot (i.e. random BSOD error).

We ran Passmark's Memtest86 v6.3 Free on the installed memory (Kingston 32GB (4x8GB) HyperX 1600Mhz DDR3 KHZ16LC10K2/16X) - it did not indicate any issues.

We have the motherboard (Gigabyte Z87X-OC ATX Socket 1150) BIOS firmware updated to v7 (although v8 is now available), and the latest ethernet port drivers (directly from the manufacturers website).

The graphics card (Gigabyte Radeon R7 360 (GV-R7360C-2GD (AMD) Rev 1.0 PCI-E 3.0/2GB GDDR5/128 bit/ HDMI/ Dual-Link DVI-I/ DVI-D/ DP) has the latest drivers (downloaded via the manufacturers management software).

We are using Acronis True Image 2016 (OS imaging only) and Genie Backup Manager Pro v9 (mission critical data backups).

By looking at the screenshot of BlueScreenView error listing, can some please help me identify the source of the BSOD errors? It is driving us nuts!




Attached Thumbnails
BSOD Random Errors (Win7 Pro 64bit)-bsod-20160429.png  
My System SpecsSystem Spec
.
04 May 2016   #2
axe0

Windows 10 Pro
 
 

There are many memory related crashes, but that could be because of various reasons.
We need at least actual dumps to find out more, follow Blue Screen of Death (BSOD) Posting Instructions to provide us the data.
My System SpecsSystem Spec
12 May 2016   #3
SeusCo

Windows 7 64bit
 
 

axe0, thank you for responding, please find attached the required information from our system to help better understand and hopefully quickly identify and resolve the frustrating BSOD errors.


Attached Files
File Type: zip COILSHO-Thu_12_05_2016_184325_88.zip (2.52 MB, 1 views)
My System SpecsSystem Spec
.

12 May 2016   #4
axe0

Windows 10 Pro
 
 

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the drivers using this tutorial AMD Graphics Drivers - Install Without Catalyst Install Manager
BSOD Random Errors (Win7 Pro 64bit)-ss-2015-12-13-01.09.13-.png
Code:
fffff880`042d29f8  fffff880`0fb73c1dUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x140c1d

0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0fa56000 fffff880`113f5000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Mar 21 15:19:43 2016 (56F002FF)
    CheckSum:         019223DD
    ImageSize:        0199F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


My System SpecsSystem Spec
16 Jun 2016   #5
SeusCo

Windows 7 64bit
 
 

AXE0, we have been delayed responding actioning your advice due to family health issues - we will try tomorrow and let you know the results.
My System SpecsSystem Spec
06 Aug 2016   #6
SeusCo

Windows 7 64bit
 
 

AXE0, thank you this was excellent advice - we have actioned your advice and monitored the computer since 24/05/2016 to today 07/08/2016 and NO instances of BSOD! The only difference to your advice - we used the uninstaller directly from AMD instead of your noted 3rd party - but we achieved the same result. What a relief! Again, your advice was invaluable - thank you sincerely.
My System SpecsSystem Spec
07 Aug 2016   #7
axe0

Windows 10 Pro
 
 

I'm glad to hear your issue is solved
My System SpecsSystem Spec
Reply

 BSOD Random Errors (Win7 Pro 64bit)




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
random BSOD clean win7 64bit install, need your help guys
Tried a lot of thing. several clean win7 install still my laptop has random crashes. would be very thankful for any suggestions.
BSOD Help and Support
Win7 64bit random bsod
Getting more and more frequent I am at a loss.
BSOD Help and Support
Win7 64bit Random crashes - No errors - Please help!
Hi everyone, Ever since I installed Windows 7 I've been having problems with random crashes. The only link I can see between each crash is that when it happens I'm often running something disk intensive (Installing programs, downloading, copying files etc.), but it also happens at other times...
BSOD Help and Support
Random BSOD Win7 64bit
Hi, hope you can help me with my problem which is very frustrating :cry: Let's sum up my story...I've bought my pc two weeks ago and experienced no problems during first week, then, a week ago, I started experiencing BSOD on random situations...playing games, surfing the web, working on my pc....
BSOD Help and Support
Random BSOD Win7 64bit
Hi, I keep getting random BSOD. Memory dump below. Unfortunately I don't know hoe to interpret it. I see the file below says Vista driver fault but I have ensured all drivers are Win 7 64 bit. Unless someone can say otherwise. Can anyone please help? Thanks in advance! Dave ...
BSOD Help and Support
few weird errors with Win7 64bit
Ok using my system as normally, then just few hours ago, some odd things started to happen. Firstly cannot alt-tab, it just doesn't stay, secondly I can't get the preview of the application on the task bar won't appear correctly. Each time I move the mouse on task bar, the preview flickers as it...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:02.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App