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Have been getting frequent BSODs
I have been getting around 1 BSOD a day for about a month now
Last edited by elias098; 22 Jun 2016 at 16:12.
I have been getting around 1 BSOD a day for about a month now
Last edited by elias098; 22 Jun 2016 at 16:12.
Please delete all the files from May in %systemroot%\minidump and run the DM Log Collector again, the current zip is missing all files but dumps.
It is almost complete, there is a single file missing that is pretty much always used with analysis.
Please run this command in an admin command prompt and upload the text file that is created on the desktop
Code:systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-CWRF2-TRJKB-PV9HW Windows Product Key Hash: Fs455Nky3AorD9YNxMNmvlm1bGw= Windows Product ID: 00371-OEM-8992671-00407 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {22120A36-3548-4C13-930C-C0E0CFDF4D63}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_ldr.160408-2045 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{22120A36-3548-4C13-930C-C0E0CFDF4D63}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PV9HW</PKey><PID>00371-OEM-8992671-00407</PID><PIDType>2</PIDType><SID>S-1-5-21-1435858313-971208250-2174096454</SID><SYSTEM><Manufacturer>To be filled by O.E.M.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1903</Version><SMBIOSVersion major="2" minor="7"/><Date>20130711000000.000000+000</Date></BIOS><HWID>45FF3007018400F2</HWID><UserLCID>041D</UserLCID><SystemLCID>041D</SystemLCID><TimeZone>Västeuropa, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Programlicenstjänstens version: 6.1.7601.17514 Namn: Windows(R) 7, Professional edition Beskrivning: Windows Operating System - Windows(R) 7, OEM_SLP channel Aktiverings-ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Program-ID: 55c92734-d682-4d71-983e-d6ec3f16059f Utökat produkt-ID: 00371-00178-926-700407-02-1053-7601.0000-3652013 Installations-ID: 003474319733063275359450361360876241137310016162348155 URL till processorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88338 URL till datorcertifikatet: http://go.microsoft.com/fwlink/?LinkID=88339 URL till användningslicensen: http://go.microsoft.com/fwlink/?LinkID=88341 URL till produktnyckelcertifikat: http://go.microsoft.com/fwlink/?LinkID=88340 Ofullständig produktnyckel: PV9HW Licenstillstånd: Licensierad Återstående antal Windows-omaktiveringar: 3 Betrodd tid: 2016-06-23 15:36:18 Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 4:11:2016 17:47 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MgAAAAIAAQABAAEAAAADAAAAAgABAAEAln3MG1rSdxZGUuziVIJE1HYVVZWm1l2NbnU= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I FPDT ALASKA A M I BGRT ALASKA A M I SSDT AMD POWERNOW SLIC _ASUS_ Notebook
You are running an OEM ASUS Product ID (PID) on a retail ASUS board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.
I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.