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Windows 7: Random crashes

05 May 2016   #1
Cris1

Microsoft Windows 7 Home Premium 64bit
 
 
Random crashes

After a 2 or 1 hour gaming session of Dark Souls 3 I was watching a youtube video, then it crashed and the audio was stuck on a certain part for example the guy in the video is saying "Ah" it keeps repeating that part. After 2-3 seconds display is gone and the lights on my mouse is gone but the keyboard is still lit up but not responsive(caps , num etc.) The only way I can recover is by hard reset. Although blue screen was never presented a pop up was telling me it was a blue screen here's the details. Thanks!

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007E8D010
BCP2: FFFFF8800F799C84
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1




Attached Files
File Type: zip RIO-PC-Thu_05_05_2016_192432_82.zip (1.68 MB, 2 views)
My System SpecsSystem Spec
.
05 May 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
05 May 2016   #3
Cris1

Microsoft Windows 7 Home Premium 64bit
 
 

Sorry about that I downloaded the file and forgot to upload. Cheers! Before I upload does this give any of my personal information?
My System SpecsSystem Spec
.

05 May 2016   #4
axe0

Windows 10 Pro
 
 

From Blue Screen of Death (BSOD) Posting Instructions
Quote:
It will not contain any personal or sensitive information about you or your data.
My System SpecsSystem Spec
05 May 2016   #5
Cris1

Microsoft Windows 7 Home Premium 64bit
 
 

You guys should put that on the page, anyways thanks for the reply. File should be here soon
My System SpecsSystem Spec
05 May 2016   #6
axe0

Windows 10 Pro
 
 

It IS on the page, 1 of the things in top of the post.
My System SpecsSystem Spec
05 May 2016   #7
shadow2201

Microsoft Windows 10 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Cris1 View Post
You guys should put that on the page, anyways thanks for the reply. File should be here soon
The quote came from that page. It's on there, just gotta look.
My System SpecsSystem Spec
05 May 2016   #8
Cris1

Microsoft Windows 7 Home Premium 64bit
 
 

Welp pretend that didn't happen, File is up.
My System SpecsSystem Spec
05 May 2016   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Cris1 View Post
You guys should put that on the page, anyways thanks for the reply. File should be here soon
That's your fault, not our.
Random crashes-2016-05-05_203556.jpg


My System SpecsSystem Spec
05 May 2016   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

For the BSOD, download and install Nvidia display driver 365.10 WHQL.
Follow this guide when installing the driver:
NVIDIA Drivers - Avoid Problems
Let us know the result.


___________________________________________________________________
Code:
BugCheck 116, {fffffa8007e8d010, fffff8800f799c84, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+91dc84 )

Followup:     MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007e8d010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f799c84, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.23392.amd64fre.win7sp1_ldr.160317-0600

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  Z68AP-D3

BIOS_VENDOR:  Award Software International, Inc.

BIOS_VERSION:  F3

BIOS_DATE:  06/16/2011

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  Z68AP-D3

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  2

BUGCHECK_P1: fffffa8007e8d010

BUGCHECK_P2: fffff8800f799c84

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

FAULTING_IP: 
nvlddmkm+91dc84
fffff880`0f799c84 48ff2555c4ecff  jmp     qword ptr [nvlddmkm+0x7ea0e0 (fffff880`0f6660e0)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 8

CPU_MHZ: d40

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 2a

CPU_STEPPING: 7

CPU_MICROCODE: 6,2a,7,0 (F,M,S,R)  SIG: 17'00000000 (cache) 17'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_SESSION_HOST:  DESKTOP-6AMUR58

ANALYSIS_SESSION_TIME:  05-05-2016 20:34:22.0647

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:  
fffff880`04549a48 fffff880`03e67134 : 00000000`00000116 fffffa80`07e8d010 fffff880`0f799c84 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`04549a50 fffff880`03e3a867 : fffff880`0f799c84 fffffa80`0a5e2000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`04549a90 fffff880`03e66f43 : 00000000`ffffd846 ffffffff`fffe7960 fffffa80`07e8d010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`04549b40 fffff880`03f3703d : fffffa80`06f66430 00000000`00000080 00000000`00000000 fffffa80`0a5d5010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`04549bc0 fffff800`03519476 : 00000000`02fb6dd0 fffffa80`0a623b50 fffffa80`06cdc870 fffffa80`0a623b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`04549c00 fffff800`03271726 : fffff880`02e90180 fffffa80`0a623b50 fffff880`02e9b0c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`04549c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  ec3960ef94e0e3b9bae00b18291a75846577acf7

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  7cb7f023b9601ed6408c7b7aafae0b7f407e03cc

THREAD_SHA1_HASH_MOD:  86685bfc8493cac28f5d6796ddeb2c6bbec97708

FOLLOWUP_IP: 
nvlddmkm+91dc84
fffff880`0f799c84 48ff2555c4ecff  jmp     qword ptr [nvlddmkm+0x7ea0e0 (fffff880`0f6660e0)]

FAULT_INSTR_CODE:  5525ff48

SYMBOL_NAME:  nvlddmkm+91dc84

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  543fbaa0

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

PRIMARY_PROBLEM_CLASS:  X64_0x116_IMAGE_nvlddmkm.sys

TARGET_TIME:  2016-05-05T11:20:51.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-03-18 03:13:02

BUILDDATESTAMP_STR:  160317-0600

BUILDLAB_STR:  win7sp1_ldr

BUILDOSVER_STR:  6.1.7601.23392.amd64fre.win7sp1_ldr.160317-0600

ANALYSIS_SESSION_ELAPSED_TIME: 8da

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys

FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}

Followup:     MachineOwner
---------

6: kd> lmvm nvlddmkm
Browse full module list
start             end                 module name
fffff880`0ee7c000 fffff880`0fb58000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Oct 16 18:01:28 2014 (543FBAA0)
    CheckSum:         00C97F5B
    ImageSize:        00CDC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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