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Windows 7: BSOD after boot up, during login or right after, (bad spool header?)

05 May 2016   #1
Depache

Microsoft Windows 7 Home Premium 64-bit 7601 Service Pack 1
 
 
BSOD after boot up, during login or right after, (bad_pool_header?)

So every now and again my computer decides to crash and BSOD me and i have done research and asked around with my tech savvy friends as to why and they had told me it might be my video card so i update the video card and or reinstall drivers for it and voila its fixed until the next time that it happens and i have to do the same thing again. now i feel kind of vulnerable giving so much about my computer away i know its not personal (at least it says its not) information but still. so im attaching my dump file but i am thinking it may not be the right one being that it is last modified last year... so not sure what to make of that. thank you for everyone who looks this over and thank you even more for a answer to this and more over for the one to solve my BSOD issue. have a great day all.

the dump file will have to be uploaded a little later like 5-10 mins from now it says i dont have permission to access it so i need to restart out of safe mode and hope it dose not crash and load it again.\

i forgot to say that the randomness of the crashes (reason why i say its random) is due to the fact that it will happen from multiple things.

ex: i install a new game-crashes on next restart or turning on of computer and i get to login screen, i download a large file overnight-crashes on next restart or turning on of computer and i get to login screen, i play a game like fallout 4 for 6 hours-crashes ~ at 6 hours and then crashes on next restart or turning on of computer and i get to login screen

now it wont crash on safe mode in fact i can install and do other things like do safe mode with network and write on the internet like i am, so that is good. it only crashes once i get to the login screen and its not right away every time in fact if im fast enough i can log in and get maybe 10-30 seconds into the loading of my computer before it crashes but i only get maybe 5-10 seconds at login screen so i have to be fast (i can type my passcode and login very quickly now because of this) i thought the login screen was the issue but i was wrong. i hope this helps. if not then i can delete it later on. thank you all again for your help.




Attached Files
File Type: zip EDSLITTLESLAVE-Thu_05_05_2016_151411_68.zip (1.03 MB, 6 views)
My System SpecsSystem Spec
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05 May 2016   #2
Depache

Microsoft Windows 7 Home Premium 64-bit 7601 Service Pack 1
 
 

my bad its (bad_pool_header)
and here is the dump file


Attached Files
File Type: zip dump file.zip (144.2 KB, 3 views)
My System SpecsSystem Spec
09 May 2016   #3
Depache

Microsoft Windows 7 Home Premium 64-bit 7601 Service Pack 1
 
 

im bumping because 175 views 3days and no response, at least a hey dude ill look at it. if not able to help then maybe a way for me to look the dump file over i cant open it in any format i looked online and it said to use dumpchk.exe but i dont have it on my pc nor can i get it from windows not sure why i must be going to the wrong site.
My System SpecsSystem Spec
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09 May 2016   #4
z3r010

 

The problem was you replied to it yourself and took it out of the unanswered thread queue, I'll leave a request for the guys to take a look.
My System SpecsSystem Spec
09 May 2016   #5
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Hello Depache. Sorry about the wait. I would like you to do a couple of things for me.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.


If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible, making sure to click save at the bottom of the page. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs

Also, please make sure your system is configured for Small Memory Dumps.
Dump Files - Configure Windows to Create on BSOD

The only dump file I could find was dated 12/23/15.

Also, please uninstall Malwarebytes Chameleon for right now. I am not sure if you can do this in safe mode or not, but please try to run a full scan these scanners. You probably already have Malwarebytes but I am adding it just in case.

Scan with Kaspersky TDSSKiller:
Anti-rootkit utility TDSSKiller
Anti-rootkit utility TDSSKiller
ESET online scanner:
Free Virus Scan | ESET Online Scanner | ESET
Free Online Virus Scanner | ESET
Superantispyware
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes
https://www.malwarebytes.org/mwb-download/
When installing, uncheck the start trial real time scanning and just use it as an on demand scanner

As soon as you fill out your system specs and complete these things I may be able to give you more suggestions. If you have any questions, feel free to ask.
My System SpecsSystem Spec
09 May 2016   #6
Depache

Microsoft Windows 7 Home Premium 64-bit 7601 Service Pack 1
 
 

i have done that first part and will commence the scans ill let you know what the results are after it may be a day or so.
My System SpecsSystem Spec
09 May 2016   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

No problem, whenever you can.
My System SpecsSystem Spec
09 May 2016   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

It's difficult to work without recent dump files. I did see that for a while Chameleon has been crashing and showing errors consistently. That can be a sign of malware trying to disable virus protection. That's the reasons for the scans. Be sure to configure your system for small memory dumps so we can get some dump files the next time you get a BSOD.
My System SpecsSystem Spec
13 May 2016   #9
Depache

Microsoft Windows 7 Home Premium 64-bit 7601 Service Pack 1
 
 

ok did everything you asked and had some unwanted malware and rootkits with some spyware is now clear. but the second scanner was trying to get rid of backups and hirens boot cd also all my steam mods. but i unchecked those. some of my windows .iso backups were also targeted. but i think its all good now. but it got a lot of crap off my pc so that is awesome.

so my computer crashed last night but the minidump did not result in anything. so there is no new dump files not sure what to do about that. yes it is set to minidump and before it was set to kernel dump. neither have resulted in dump files.

but im at this point now. what is next on fixing the BSOD

in reference to the old dump file i know its old but it was during a time when this happen as well and was told to update video drivers and it worked for a while until it happen again.
My System SpecsSystem Spec
13 May 2016   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

This won't take long. But run a system file checker.

open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

If that comes out clean, follow this tutorial and reinstall your Graphics driver. Just install only the Graphics driver and PhysX, nothing else. ( NVIDIA Drivers - Avoid Problems) Those scans are trying to remove things because they shouldn't be there. Hirens is OK, it is just the type of program it is. I can explain Hirens if you need me to. But the other stuff you should be concerned about.
My System SpecsSystem Spec
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 BSOD after boot up, during login or right after, (bad spool header?)




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