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Windows 7: [Help]constantBSOD after changing graphic chip ATI Mobility Radeon6370

06 May 2016   #1
user130

home 64bit
 
 
[Help]constantBSOD after changing graphic chip ATI Mobility Radeon6370

Surviving with Default display drivers, with weird resolution.

Here's my setup:
HP 4421s probook running Windows 7 home 64bit with an update to AMD ATI Mobility Radeon HD 6370

Keep crashing randomly, small freeze then BSOD sometimes with black border BSOD sometimes full screen

Can't run hearthstone without crashing the laptop. Watching youtube is fine though




Attached Files
File Type: zip CIS-NB001-Wed_04_05_2016__00542_24.zip (1.55 MB, 2 views)
My System SpecsSystem Spec
.
06 May 2016   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a display related issue. And you are using a Legacy AMD graphics chip.
Code:
BugCheck 116, {fffffa8009b5c010, fffff88004507cac, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+ccac )

Followup:     MachineOwner
---------
Try the Crimson Edition 16.2.1 Beta driver. See how it goes. Let us know.
My System SpecsSystem Spec
06 May 2016   #3
user130

home 64bit
 
 

Installing now, hope it works!
My System SpecsSystem Spec
.

06 May 2016   #4
user130

home 64bit
 
 

Hey Mr.Arc really apprieciate that you replied, still BSOD but feels different. Anyway here is the log again.


Attached Files
File Type: zip CIS-NB001-Sat_07_05_2016_124159_82.zip (1.56 MB, 3 views)
My System SpecsSystem Spec
07 May 2016   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Same BSOD ....
Code:
BugCheck 116, {fffffa800bff3010, fffff88004671f38, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+cf38 )

Followup:     MachineOwner
---------
With a different driver version ....
Code:
    Image name: atikmpag.sys
    Browse all global symbols  functions  data
    Timestamp:        Sat Feb 27 01:28:13 2016 (56D0AE55)
As it is a laptop, we need to see the system temps before going for any further testing. Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
My System SpecsSystem Spec
07 May 2016   #6
user130

home 64bit
 
 

Sorry about that, yea realise it is the same error ,ATI driver i assume

Speccy URL

I notice the temperature is pretty high


Attached Images
[Help]constantBSOD after changing graphic chip ATI Mobility Radeon6370-error.jpg 
My System SpecsSystem Spec
07 May 2016   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

[Help]constantBSOD after changing graphic chip ATI Mobility Radeon6370-2016-05-07_225141.jpg

You need to take the computer to a repair shop. Ask them to open it, dust it, clean it, and most importantly apply new thermal paste to the CPU.

This high temp is enough to cause a graphics crash.


My System SpecsSystem Spec
07 May 2016   #8
user130

home 64bit
 
 

Did some research on my own and found one of those cooling pads online.

I asked my local shop on cleaning the air vents and was quoted $80 for it

So does it meant that the crashing was due to my laptop overheating?
My System SpecsSystem Spec
08 May 2016   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Overheating causes graphics related issues. It is one issue that is a must to control. But we cannot say it at this point that overheating is the only issue here. It might be that the graphics card is failing itself. But, if we stress test the graphics card where the computer is heating that high, it may cause more damages.

We need to see the situation after taking the heat under control. Nothing more can be stated or can be done at this stage.
My System SpecsSystem Spec
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