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Windows 7: Received a BSOD this morning, not sure what caused it

06 May 2016   #1
ComputerTech07

Windows 7 Professional
 
 
Received a BSOD this morning, not sure what caused it

Good evening,

I received a BSOD this morning at around 9:00 AM. I was not at my desktop when it occurred. The last known BSOD that I had occurred a few months back and it was likely related to not updating a wireless network card. Any help would be appreciated.

Attached to this message is the dump file that was generated this morning. Any assistance with this matter is greatly appreciated.

Thank you in advance.




Attached Files
File Type: zip FAMILYROOM-Fri_05_06_2016_184743_00.zip (1.99 MB, 1 views)
My System SpecsSystem Spec
.
07 May 2016   #2
axe0

Windows 10 Pro
 
 

Hi ComputerTech07,

Welcome to the 7forums

It looks like the Qualcomm bluetooth audio device has caused the crash.
I suggest that you update the drivers of this device using the official support page of Qualcomm or Dell if this device was built-in.
Code:
Name	Bluetooth Audio Device
Manufacturer	Qualcomm Atheros Communications
Status	OK
PNP Device ID	BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\7&1282B725&0&000000000000_00000000
Driver	c:\windows\system32\drivers\btath_a2dp.sys (8.0.1.334, 330.20 KB (338,120 bytes), 10/28/2014 1:07 AM)

0: kd> lmvm btfilter
Browse full module list
start             end                 module name
fffff880`07200000 fffff880`072a8000   btfilter T (no symbols)           
    Loaded symbol image file: btfilter.sys
    Image path: btfilter.sys
    Image name: btfilter.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Sep 24 11:52:52 2014 (54229474)
    CheckSum:         00099340
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
07 May 2016   #3
ComputerTech07

Windows 7 Professional
 
 

Hello axe0, and thank you for taking the time to look at my minidump file.

After visiting the Dell support page, it appears that the only available audio driver for my system is the "Realtek ALC3861 Audio Driver." It was released on November 20th, 2013 and was last updated on June 23rd, 2014.

However, after also checking on Qualcomm's support website, I also discovered that there is a driver available to download there as well, although the "chipset" dialog box is blank. I should also mention, though, that my wireless network card is indeed a Dell Wireless 1703 802.11b/g/n (2.4 GHz).

Moreover, aside from having a Bluetooth audio device pre-installed on my system, I also have two NVIDIA audio devices and a Realtek High Definition audio device as well. My system is also 64-bit as well.

Here is what I have found so far.

Please let me know if you have any problems accessing the following links:

The driver in question can be found under the "Audio" tab.

Product Support | Dell US


The driver in question should be listed under "Dell 1703"

https://www.atheros-drivers.com/athe...h-drivers.html


With that being said, which driver would you best recommend for download to resolve this issue?

Thank you in advance.
My System SpecsSystem Spec
.

07 May 2016   #4
axe0

Windows 10 Pro
 
 

Quote:
I suggest that you update the drivers of this device using the official support page of Qualcomm or Dell if this device was built-in.
.
My System SpecsSystem Spec
Reply

 Received a BSOD this morning, not sure what caused it




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