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Windows 7: Computer goes into BSOD when I plug in my mouse

11 May 2016   #1
keivi

Windows 7 Professional
 
 
Computer goes into BSOD when I plug in my mouse

Hello guys,

Recently my brother returned from a trip to Shanghai, and he brought me this new mouse. I think it's one of those cheap chinese "gaming" mice, judging from the fact that it has no brand and nothing written on it.
I plugged it in on the USB port (tried both 2.0 and 3.0) and it immediately gave me a BSOD after trying to install the device drivers. I tried this several times, almost everytime it gave a BSOD, except this one time I got it working, but when I unplug and plug again, it goes into BSOD again.

I'm also attaching the dump file. Any help is greatly appreciated.




Attached Files
File Type: zip USER-PC-12-May-16__14600_84.zip (1.79 MB, 1 views)
My System SpecsSystem Spec
.
11 May 2016   #2
RolandJS

Windows 7 Professional 64-bit
 
 

Stop using that mouse; put your known good mouse back on.
My System SpecsSystem Spec
12 May 2016   #3
keivi

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by RolandJS View Post
Stop using that mouse; put your known good mouse back on.
I kinda figured I maybe should no use that mouse, but I need more information why it's exactly not working and if there's any way to fix it.

I tried the mouse on my old computer (purchased 3 years ago) and the mouse works fine. On my current computer it causes a BSOD mentoning something about HIDPARSE.sys.

Why is this happening?
My System SpecsSystem Spec
.

12 May 2016   #4
axe0

Windows 10 Pro
 
 

Why it happened can't be explained, because there is no minidump, possible due to the many updates missing.
Code:
Hotfix(s):                 5 Hotfix(s) Installed.
You need to get your system up to date.
My System SpecsSystem Spec
12 May 2016   #5
keivi

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by axe0 View Post
Why it happened can't be explained, because there is no minidump, possible due to the many updates missing.
Code:
Hotfix(s):                 5 Hotfix(s) Installed.
You need to get your system up to date.
As in install the Windows updates?
My System SpecsSystem Spec
12 May 2016   #6
axe0

Windows 10 Pro
 
 

Yes, there is an exception for the Windows 10 update because it is not recommended for now to perform such updates while a system may be unstable for some unknown reason.
My System SpecsSystem Spec
12 May 2016   #7
keivi

Windows 7 Professional
 
 

Quote   Quote: Originally Posted by axe0 View Post
Yes, there is an exception for the Windows 10 update because it is not recommended for now to perform such updates while a system may be unstable for some unknown reason.
I installed the essential updates Windows came up with (a bunch of them) and the problem still persists.
Here is the updated dump file taken after applying the updates.


Attached Files
File Type: zip USER-PC-12-May-16_155623_29.zip (1.83 MB, 1 views)
My System SpecsSystem Spec
13 May 2016   #8
axe0

Windows 10 Pro
 
 

Update/reinstall the Intel USB drivers
https://www.asus.com/Motherboards/H8...Desk_Download/
Code:
fffff880`035152f8  fffff880`04aebdc0Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x6adc0

2: kd> lmvm iusb3xhc
Browse full module list
start             end                 module name
fffff880`04a81000 fffff880`04b44000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Mar 29 13:36:19 2013 (51558AC3)
    CheckSum:         000C59AC
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 Computer goes into BSOD when I plug in my mouse




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