Keep getting BSOD randomly, can be in outlook, internet, skype 4 Bus


  1. cnkpadobi36
    Posts : 4
    Washington
       New #1

    Keep getting BSOD randomly, can be in outlook, internet, skype 4 Bus


    Hello,

    I keep getting a BSOD message that says Driver_Power_State_failure.

    I have updated my Bios did not help

    I have wiped the system clean did not help..

    I have made sure all the drivers are up to date did not not.

    Can you please help me read my dump files I have attached them to the ticket...

    Hopefully you all can help me resolve this.
      My Computer
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Blue Screen of Death (BSOD) Posting Instructions
      My Computer
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  4. cnkpadobi36
    Posts : 4
    Washington
    Thread Starter
       New #3

    here is the requested DM


    Here is the requested file from the computer that is having BSOD
      My Computer
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Please upload it again, it is empty.
      My Computer
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  7. cnkpadobi36
    Posts : 4
    Washington
    Thread Starter
       New #5

    second try.. not sure what happen the first time but here is the second try again...
      My Computer
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6

    The drivers from your keyboard are way too old, if you're lucky there are driver updates, if you're not lucky you should replace the keyboard.
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004050bb0, fffff80000b9a3d8, fffffa8009e94c60}

Unable to load image dwvkbd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dwvkbd64.sys
*** ERROR: Module load completed but symbols could not be loaded for dwvkbd64.sys
Probably caused by : ntkrnlmp

Followup:     MachineOwner


0: kd> !irp fffffa8009e94c60 1
Irp is active with 5 stacks 2 is current (= 0xfffffa8009e94d78)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8009e94c80
ThreadListEntry.Blink = fffffa8009e94c80
IoStatus.Status = 00000000
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009e94cd8
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8009cfea88
Tail.Overlay.ListEntry.Blink = fffff80003074bc0
Tail.Overlay.CurrentStackLocation = fffffa8009e94d78
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [IRP_MJ_POWER(16), IRP_MN_WAIT_WAKE(0)]
            0  0 fffffa8004050bb0 00000000 fffff880044c6940-00000000    
	       \Driver\PnpManager	dwvkbd64
			Args: 00000000 00000000 00000000 00000002
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8006892540 00000000 00000000-00000000    pending
	       \Driver\dwvkbd
			Args: 00041100 00000001 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8006891040 00000000 fffff8800582ae08-00000000 Success Error Cancel pending
	      *** WARNING: Unable to verify timestamp for ikbevent.sys
*** ERROR: Module load completed but symbols could not be loaded for ikbevent.sys
 \Driver\ikbevent	kbdclass!KeyboardClassPowerComplete
			Args: 00041100 00000001 00000001 00000002
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8006883060 00000000 00000000-00000000    pending
	       \Driver\kbdclass
			Args: 00041100 00000001 00000001 00000002
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa8009c08e10    

			Args: 00000000 00000000 00000000 00000000

0: kd> !drvobj fffffa800583abf0 f
fffff80003075070: Unable to get value of ObpRootDirectoryObject
fffff80003075070: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa800583abf0) is for:
 \Driver\dwvkbd
Driver Extension List: (id , addr)

Device Object list:
fffffa8006888a80  fffffa8006886a80  fffffa8006883410  fffffa8006892540
fffffa80068964e0  

DriverEntry:   fffff880044cf008	dwvkbd64
DriverStartIo: fffff880044c7260	dwvkbd64
DriverUnload:  fffff880044c62b0	dwvkbd64
AddDevice:     00000000	

Dispatch routines:
[00] IRP_MJ_CREATE                      fffff880044ccd8c	dwvkbd64+0x7d8c
[01] IRP_MJ_CREATE_NAMED_PIPE           fffff80002ea5c50	nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE                       fffff880044cce3c	dwvkbd64+0x7e3c
[03] IRP_MJ_READ                        fffff80002ea5c50	nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE                       fffff80002ea5c50	nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION           fffff80002ea5c50	nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION             fffff80002ea5c50	nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA                    fffff80002ea5c50	nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA                      fffff80002ea5c50	nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS               fffff880044c6e80	dwvkbd64+0x1e80
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION    fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION      fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL           fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL         fffff80002ea5c50	nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL              fffff880044ccec4	dwvkbd64+0x7ec4
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL     fffff880044c6e8c	dwvkbd64+0x1e8c
[10] IRP_MJ_SHUTDOWN                    fffff80002ea5c50	nt!IopInvalidDeviceRequest
[11] IRP_MJ_LOCK_CONTROL                fffff80002ea5c50	nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP                     fffff80002ea5c50	nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT             fffff80002ea5c50	nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY              fffff80002ea5c50	nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY                fffff80002ea5c50	nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER                       fffff880044cc8c0	dwvkbd64+0x78c0
[17] IRP_MJ_SYSTEM_CONTROL              fffff880044ccad4	dwvkbd64+0x7ad4
[18] IRP_MJ_DEVICE_CHANGE               fffff80002ea5c50	nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA                 fffff80002ea5c50	nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA                   fffff80002ea5c50	nt!IopInvalidDeviceRequest
[1b] IRP_MJ_PNP                         fffff880044cc568	dwvkbd64+0x7568

0: kd> lmvm dwvkbd64
Browse full module list
start             end                 module name
fffff880`044c5000 fffff880`044d2000   dwvkbd64 T (no symbols)           
    Loaded symbol image file: dwvkbd64.sys
    Image path: dwvkbd64.sys
    Image name: dwvkbd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Apr 11 23:22:37 2007 (461D519D)
    CheckSum:         0000A755
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm ikbevent
Browse full module list
start             end                 module name
fffff880`0581e000 fffff880`05827000   ikbevent T (no symbols)           
    Loaded symbol image file: ikbevent.sys
    Image path: ikbevent.sys
    Image name: ikbevent.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jan 10 18:52:53 2014 (52D03375)
    CheckSum:         000061A9
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer
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  10. cnkpadobi36
    Posts : 4
    Washington
    Thread Starter
       New #7

    Ok thanks.. I found that the driver that you say was out of date was my dameware (remote) virtual keyboard driver.

    I remove the driver completely from the machine... but however it still went to blue screen of death today. I ran the collector again.. Can you analyze them again please.
      My Computer
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  11. axe0
    Posts : 7,050
    Windows 10 Pro
       New #8

    Removing the driver does not work, when you restart your system the driver is installed again so a BSOD will re-occur.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computer
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