Received a BSOD after booting to desktop (SYSTEM_SERVICE_EXCEPTION)


  1. ComputerTech07
    Posts : 18
    Windows 7 Professional
       New #1

    Received a BSOD after booting to desktop (SYSTEM_SERVICE_EXCEPTION)


    Hello,

    I recently received a BSOD after restarting my computer a couple of times due to the fact that it was not recognizing my network settings (it displayed a red "X" over the network bars). After the second reboot, it booted to the desktop and immediately threw a BSOD. The BSOD bugcheck code was SYSTEM_SERVICE_EXCEPTION.

    Lastly, the oldest minidump file was related to a bluetooth audio driver, which I believe is fixed. Any assistance on this matter would be greatly appreciated.

    Thank you for your time.
      My Computer
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Hi ComputerTech07,

    It seems Malwarebytes Web Protection has caused the crash, I suggest that you try a clean reinstallation using a new download.
    Removal: https://support.malwarebytes.org/cus...are-?b_id=6438
    Download: https://www.malwarebytes.org/
    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001cd4362, fffff8800d8c2c00, 0}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : NETIO.SYS ( NETIO!ClassifyContextCleanupRoutine+67 )

Followup:     MachineOwner
      My Computer
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  4. ComputerTech07
    Posts : 18
    Windows 7 Professional
    Thread Starter
       New #3

    Thank you for the helpful information. This issue has since been solved. For that reasoning, I will mark this issue as solved.
      My Computer
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    Glad to hear :)
      My Computer
    Quote Quote

 

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