hangs on starting windows screen then error 0x00000007e

sov · 15 May 2016

I accidentally shutdown my toshiba sattelite pro during startup but now its hanging on the starting windows screen. It eventually loads After 10-15 minutes to a black screen with cursor i can move the cursor no startbar or icons. Nothing. It then goes bsod with error 0x00000007e
start up repair is unsuccessful and has code 0x45d
safe mode suffers the same issue -black screen with cursor.
the only shortcuts that work are sticky keys and ease of access.
I don't have a system restore point although i set them every few months..
Please advise

sov · 15 May 2016

I know the laptop is pretty much worthless but i would like to get some files off it so if there is a way to do that without repairing it would also be a great help. Thanks

Layback Bear · 15 May 2016

Please do this tutorial by Brink first and then wait until one of our experts drops by.

Blue Screen of Death (BSOD) Posting Instructions

Our BSOD experts are always busy so it could take a little while.

It would also be helpful if you used this tutorial by Brink to fill out your (My System Specs) properly.

System Info - See Your System Specs

sov · 16 May 2016

Thanks for the reply but as stated in the original post, the laptop wont load windows past the startup screen therefore i am unable to download anything.

**axe0** · 16 May 2016

Hi sov,

I've listed the usual causes for the 0x7E bugcheck you mentioned, there aren't many left with your description but keep in mind that this are only the usual cases, it could very well be that the cause isn't listed.

Insufficient disk space,
Device driver,
~~Video card,~~ not used in safe mode
BIOS,
~~Breakpoint with no debugger attached,~~
~~Hardware incompatibility,~~
~~Faulty system service,~~ these are 3rd party services which are not present in safe mode
Memory,
~~3rd party remote control.~~

I know that with Windows 7 it sometimes could take some time to get into safe mode, but that is normally only with SSDs.
Do you have a SSD?
How long did you wait for the black screen to go away in safe mode?

sov · 16 May 2016

Hi thanks for the reply.
I don't have an SSD.
I've not knowingly updated or installed any drivers recently.
Bios or memory are a possibility i guess but not sure how to check.

Disk space shouldn't be an issue, although I was in the red I cleared around 10gb a few days ago.

The black screen never goes away in safe mode, I can move the cursor but there is nothing else. Then after a few minutes i get bsod.

**axe0** · 16 May 2016

If you get a BSOD in safe mode too it means we can rule out drivers too, because 99% of the drivers aren't loaded in safe mode. The 1% is from Windows itself.

Could you fill in your system specs so far you can as detailed as possible please.

For the memory there is a test & for the BIOS you may be able to flash it when you are in the BIOS if you're not running the most recent stable version.

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

sov · 16 May 2016

ok will let you know when i get home thanks.

Layback Bear · 16 May 2016

Sorry for my misunderstanding your post #1.
Just follow axe0 instructions.

I will go back to watching.

sov · 16 May 2016

Hey, not a problem.
Its still appreciated that you looked in on me and you were just trying to make the other guys jobs easier.