BSOD screen shattered

Jakob Van · 17 May 2016

screen shattered, see the pictures.
thanks!

pbcopter · 17 May 2016

Hi and welcome.

Is the boot screen visible or the same?
You may have a problem with the graphics driver if the boot screen is normal.
If the boot screen is the same, you may have a hardware problem.

**axe0** · 17 May 2016

When does this problem occur?
A clearer description of what happens would be helpful.

Jakob Van · 17 May 2016

pbcopter said:

Hi and welcome.

Is the boot screen visible or the same?
You may have a problem with the graphics driver if the boot screen is normal.
If the boot screen is the same, you may have a hardware problem.

thanks for your replay!

the boot screen is normal, but after i update the graphics driver, this problem still happens. And my hard drive is a 500GB 5400rmp SATA, will this problem solved, when i change it to a SSD hard drive?

Besides, i have uploaded the "dm log collector.exe" file as attachment. Does this file help to see through the problem in my laptop?

thanks!

Jakob Van · 17 May 2016

axe0 said:

When does this problem occur?
A clearer description of what happens would be helpful.

Sorry, i didn't describe my problem very clear. The Problem is like this: when i see a video on google chrome or i do lots of things with my laptop (Word, PDF, at the same time browse web pages), the screen will be shattered and the go blue screen and restart.(but i don't have a blue screen photos by hand)

And i have also uploaded the "DM Log Collector" file as attachment, will this file help to see through the problem in my laptop?

Thanks for your help!

**axe0** · 18 May 2016

Could you run the DM Log Collector again please, there are lots of files missing.

Jakob Van · 19 May 2016

axe0 said:

Could you run the DM Log Collector again please, there are lots of files missing.

And the blue screen code is: 0X0000007E.
thanks for your help!

**axe0** · 20 May 2016

That isn't really useful, more a (too) generic guide which in many cases might not even help at all given that peripheral devices are quite often causing BSODs. Changing all components & reinstalling Windows won't even help in such cases + is a waste of money & time.

@Jakob Van, if you would like to add memory it is best to change the memory to a kit instead of adding a random one.
Having mixed memory can cause many problems.

Code:

[Memory Device (Type 17) - Length 28 - Handle 0024h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   0dh - SODIMM
  Device Set                    01h
  Device Locator                DIMM 0
  Bank Locator                  CHANNEL A
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  [String Not Specified]
  Serial Number                         
  Asset Tag Number                  
  Part Number                   NT2GC64B88B0NS-CG
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0025h]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Device Handle          0024h
  Mem Array Mapped Adr Handle   0028h
  Partition Row Position        [Reserved]
  Interleave Position           [Unknown]
  Interleave Data Depth         [Unknown]
[Memory Device (Type 17) - Length 28 - Handle 0026h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   0dh - SODIMM
  Device Set                    03h
  Device Locator                DIMM 0
  Bank Locator                  CHANNEL B
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Samsung
  Serial Number                         
  Asset Tag Number                  
  Part Number                   M471B5773DH0-CH9

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so

AMD Graphics Drivers - Install Without Catalyst Install Manager
Attachment 386941

Code:

0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0f853000 fffff880`10ad7000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Nov 21 03:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4