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Windows 7: BSOD screen shattered

17 May 2016   #1
Jakob Van

Windows 7 Ultimate x64
 
 
BSOD screen shattered

screen shattered, see the pictures.
thanks!




Attached Thumbnails
BSOD screen shattered-img_0045.jpg   BSOD screen shattered-img_0364.jpg  
Attached Files
File Type: zip PC201503041114-2016_05_17_??_111142_36.zip (1.60 MB, 2 views)
My System SpecsSystem Spec
.
17 May 2016   #2
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64, Windows 10 Pro x64
 
 

Hi and welcome.

Is the boot screen visible or the same?
You may have a problem with the graphics driver if the boot screen is normal.
If the boot screen is the same, you may have a hardware problem.
My System SpecsSystem Spec
17 May 2016   #3
axe0

Windows 10 Pro
 
 

When does this problem occur?
A clearer description of what happens would be helpful.
My System SpecsSystem Spec
.

17 May 2016   #4
Jakob Van

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by pbcopter View Post
Hi and welcome.

Is the boot screen visible or the same?
You may have a problem with the graphics driver if the boot screen is normal.
If the boot screen is the same, you may have a hardware problem.
thanks for your replay!

the boot screen is normal, but after i update the graphics driver, this problem still happens. And my hard drive is a 500GB 5400rmp SATA, will this problem solved, when i change it to a SSD hard drive?

Besides, i have uploaded the "dm log collector.exe" file as attachment. Does this file help to see through the problem in my laptop?

thanks!
My System SpecsSystem Spec
17 May 2016   #5
Jakob Van

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
When does this problem occur?
A clearer description of what happens would be helpful.
Sorry, i didn't describe my problem very clear. The Problem is like this: when i see a video on google chrome or i do lots of things with my laptop (Word, PDF, at the same time browse web pages), the screen will be shattered and the go blue screen and restart.(but i don't have a blue screen photos by hand)

And i have also uploaded the "DM Log Collector" file as attachment, will this file help to see through the problem in my laptop?

Thanks for your help!
My System SpecsSystem Spec
18 May 2016   #6
axe0

Windows 10 Pro
 
 

Could you run the DM Log Collector again please, there are lots of files missing.
My System SpecsSystem Spec
19 May 2016   #7
Jakob Van

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by axe0 View Post
Could you run the DM Log Collector again please, there are lots of files missing.
And the blue screen code is: 0X0000007E.
thanks for your help!


Attached Files
File Type: zip PC201503041114-2016_05_20_??_105527_70.zip (52.6 KB, 2 views)
My System SpecsSystem Spec
20 May 2016   #8
axe0

Windows 10 Pro
 
 

That isn't really useful, more a (too) generic guide which in many cases might not even help at all given that peripheral devices are quite often causing BSODs. Changing all components & reinstalling Windows won't even help in such cases + is a waste of money & time.

@Jakob Van, if you would like to add memory it is best to change the memory to a kit instead of adding a random one.
Having mixed memory can cause many problems.
Code:
[Memory Device (Type 17) - Length 28 - Handle 0024h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   0dh - SODIMM
  Device Set                    01h
  Device Locator                DIMM 0
  Bank Locator                  CHANNEL A
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  [String Not Specified]
  Serial Number                         
  Asset Tag Number                  
  Part Number                   NT2GC64B88B0NS-CG
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 0025h]
  Starting Address              00000000h
  Ending Address                001fffffh
  Memory Device Handle          0024h
  Mem Array Mapped Adr Handle   0028h
  Partition Row Position        [Reserved]
  Interleave Position           [Unknown]
  Interleave Data Depth         [Unknown]
[Memory Device (Type 17) - Length 28 - Handle 0026h]
  Physical Memory Array Handle  0023h
  Memory Error Info Handle      [Not Provided]
  Total Width                   64 bits
  Data Width                    64 bits
  Size                          2048MB
  Form Factor                   0dh - SODIMM
  Device Set                    03h
  Device Locator                DIMM 0
  Bank Locator                  CHANNEL B
  Memory Type                   18h - Specification Reserved
  Type Detail                   0080h - Synchronous
  Speed                         1333MHz
  Manufacturer                  Samsung
  Serial Number                         
  Asset Tag Number                  
  Part Number                   M471B5773DH0-CH9 
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
BSOD screen shattered-ss-2015-12-13-01.09.13-.png
Code:
0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`0f853000 fffff880`10ad7000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Nov 21 03:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


My System SpecsSystem Spec
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