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Windows 7: BSOD issues - F4 error

15 Jun 2016   #21
axe0

Windows 10 Pro
 
 

You should still have the minidump of the 0xF4 in %systemroot%\minidump, zip it up and upload it directly please.


My System SpecsSystem Spec
.
15 Jun 2016   #22
axe0

Windows 10 Pro
 
 

The 0x9F is caused by the Logitech drivers, updating/reinstalling is suggested.
Driver Reference Table - LHidEqd.Sys
Code:
0: kd> lmvm LHidEqd
Browse full module list
start             end                 module name
fffff880`05d87000 fffff880`05d8f000   LHidEqd    (no symbols)           
    Loaded symbol image file: LHidEqd.Sys
    Image path: \SystemRoot\system32\DRIVERS\LHidEqd.Sys
    Image name: LHidEqd.Sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jun 09 21:25:30 2015 (55773DAA)
    CheckSum:         00009BAC
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Jun 2016   #23
maxomous

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I found a logitech diver, but have since had 2 more F4's
i wasnt sure which log so ive zipped a few of the most recent.
i also uploaded the big one: https://drive.google.com/file/d/0B6r...ew?usp=sharing
thanks
My System SpecsSystem Spec
.

17 Jun 2016   #24
axe0

Windows 10 Pro
 
 

If you have software from MSI, please remove them.

I hoped to find something like memory leakage or anything, but everything looks normal. Unfortunately I am unable to debug the kernel dump more, I'm not sure how to continue to dig deeper in all the threads that the winit.exe holds to find possible reasons for certain pagefaults.

Besides of this I dumped the raw stack, something I always do, which revealed the Intel display driver
Code:
fffff880`0bcf7c18  fffff880`048c51e8*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xc31e8

6: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04802000 fffff880`04bba000   igdkmd64   (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Apr 04 19:48:36 2016 (5702A8F4)
    CheckSum:         003A55B0
    ImageSize:        003B8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from MSI. Be sure to ONLY install the drivers using custom/advanced options.
BSOD issues - F4 error-ss-2015-12-13-01.10.05-.png


My System SpecsSystem Spec
19 Jun 2016   #25
maxomous

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

All MSI software removed, all Intel software removed with tool.
reinstalled all msi drivers apart from intel smart connect, intel rapid start and intel rapid storage, all of which had different system requirements errors.
just had a 7A.
have you any other suggestions?
My System SpecsSystem Spec
19 Jun 2016   #26
axe0

Windows 10 Pro
 
 

There are some usual causes that we haven't done anything for yet.

Try to reseat the GPU or seat it into a different slot.
My System SpecsSystem Spec
20 Jun 2016   #27
maxomous

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I currently have no graphics card installed, this was to hopefully help identify the issue
My System SpecsSystem Spec
20 Jun 2016   #28
axe0

Windows 10 Pro
 
 

These are the usual causes for the 0x7A, we haven't done much, only checking the file system and hard drive. I have however not ruled out the hard drive with the reason that hard drives can fail even when software cannot detect any problem. To fully rule out certain causes they need to be replaced.
I would like to go through all the usual causes one at a time, but before we can do so I would recommend to make a system backup on an external hard drive. My next suggestion would be to do a vanille installation, a clean installation with only Windows 7 fully updated + Microsoft Security Essentials installed, this would immediately rule out most of the kinds of malware. Malware like rootkits that hide in the firmware (BIOS) require hardware replacement to get rid off.
  • Memory,
  • Paging file corruption,
  • File system,
  • Hard drive,
  • Cabling,
  • Virus infection,
  • Improperly seated cards,
  • BIOS,
  • Bad motherboard,
  • Missing Service Pack
My System SpecsSystem Spec
20 Jun 2016   #29
maxomous

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay great thank you. I've decided to upgrade my hard drive to a m.2 ssd which hopefully might make things a bit easier.
Is it safe to have my other hd connected without removing the operating system? so i can access files/switch back to it.

i'll let you know the results in a few days,
thanks
My System SpecsSystem Spec
20 Jun 2016   #30
axe0

Windows 10 Pro
 
 

I cannot say for sure if it is safe, I wouldn't do it personally, but at least make sure that it is disconnected when you install Windows on the m.2 SSD to prevent installation conflicts.
My System SpecsSystem Spec
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