BSOD issues - F4 error

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  1. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD issues - F4 error


    My computer is coming up to a year old and I've been having some issues with BSOD, please find the specs below and any help would be greatly appreciated.
    Processor: i7-4790k Not OC'd
    Mobo: Z97S SLI KRAIT EDITION
    RAM: Corsair Vengence 2400Mhz CL11 XMP Graphics Card: Nvidia Quadra 4000 - Currently not installed as I thought this was causing the issue, but issue keeps persisting.
    PSU: EVGA 500b
    HDD: Kingston 240SSD + Samsung 1TB (pretty old)
    OS: Win 7 same issue with Win10 to a lesser degree, since upgrading to Win 7 the error is more common.
    Background: Issue occurs when the PC has been on for extended periods of time. Also occasionally happens when the computer has been put into sleep state and even then I've found the computer to have blue screened through the night even when it was put to sleep.
    If you require any extra information I'll be happy to provide.

    I've uploaded the dump files here Attachment 387104
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please run the DM Log Collector again and upload it, your zip is missing all files but dumps.
      My Computer


  3. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Hi,
    It seemed to be having issues zipping the files but i managed to copy them over, hopefully these are a bit more useful

    thanks for your help!
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Please make sure the firmware of your SSD is up to date.

    Please check MSI for BIOS updates.

    Please visit Windows Update, check for updates and check that all updates are properly installed, and thus no errors are occuring, if any is found where the exception is there for Windows 10 (don't install the Windows 10 update)

    Please install a program like Speccy or HWMonitor to monitor the temperatures.
    Please let me know what the temperatures are at idle & under load.




    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Make a photo of the result and post it.
      My Computer


  5. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    SSD Firmware is up to date.
    there was a BIOS update and windows updates all up to do date, seemed to get better for a few days but Ive since had 3 '7a' bluescreens in 2 days... (Ive only ever seen 'F4' BSODs before now) i've uploaded DM log again in case there was 2 issues and one is now fixed from the bios update.

    System file check resulted in the following:
    "Windows Resource Protection did not find any integrity violations."

    speccy results at idle are:

    Operating System
    Windows 7 Professional 64-bit SP1
    CPU
    Intel Core i7 4790K @ 4.00GHz 25 °C
    Haswell 22nm Technology
    RAM
    8.00GB Dual-Channel DDR3 @ 1199MHz (11-13-13-31)
    Motherboard
    MSI Z97S SLI Krait Edition (MS-7922) (SOCKET 0) 30 °C
    Graphics
    DELL U2414H (1920x1080@59Hz)
    Intel HD Graphics 4600 (MSI)
    Storage
    223GB KINGSTON SV300S37A240G ATA Device (SSD) 26 °C
    Optical Drives
    No optical disk drives detected
    Audio
    Intel Display Audio

    i ran a high res render but didnt see any temp rise much higher than a degree over these figures
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    There are no dumps present, next time a crash occurs make a photo of it and post it.
      My Computer


  7. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Just had an F4 bsod but missed the pop up on start up:

    https://drive.google.com/file/d/0B6r...ew?usp=sharing
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Lets run the tests for the most occuring cause with 0xF4 & 0x7A, this combination with no dumps are indications towards the hard drive.



    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

       Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the error scan,
    • the health,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My Computer


  9. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    SeaTools no use as I have an SSD,
    ran chkdsk, no major issues,

    On HDTune:

    Error Scan screenshot attached,
    Benchmark screenshot attached

    Health -

    HD Tune: KINGSTON SV300S37A240G Health

    ID Current Worst ThresholdData Status
    (01) Raw Read Error Rate 95 95 50 163107055 Ok
    (05) Reallocated Sector Count 100 100 3 0 Ok
    (09) Power On Hours Count 100 100 0 17 Ok
    (0C) Power Cycle Count 100 100 0 23 Ok
    (AB) (unknown attribute) 100 100 0 0 Ok
    (AC) (unknown attribute) 100 100 0 0 Ok
    (AE) (unknown attribute) 0 0 0 8 Ok
    (B1) (unknown attribute) 0 0 0 2 Ok
    (B5) (unknown attribute) 100 100 0 0 Ok
    (B6) (unknown attribute) 100 100 0 0 Ok
    (BB) (unknown attribute) 100 100 0 0 Ok
    (BD) (unknown attribute) 29 37 0 2424861 Ok
    (C2) Temperature 29 37 0 2424861 Ok
    (C3) Hardware ECC Recovered 120 120 0 163107055 Ok
    (C4) Reallocated Event Count 100 100 3 0 Ok
    (C9) TA Counter Detected 120 120 0 163107055 Ok
    (CC) Soft ECC Correction 120 120 0 163107055 Ok
    (E6) GMR Head Amplitude 100 100 0 100 Ok
    (E7) Temperature 98 98 11 1 Ok
    (E9) (unknown attribute) 0 0 0 -5166 Ok
    (EA) (unknown attribute) 0 0 0 42 Ok
    (F1) (unknown attribute) 0 0 0 42 Ok
    (F2) (unknown attribute) 0 0 0 676 Ok
    (F4) (unknown attribute) 99 99 10 5701682 Ok

    Power On Time : 17
    Health Status : Ok
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Thanks for reminding me about your specs :)

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.
    How to fill in your system specs:

      My Computer


 
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