BSOD issues - F4 error

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  1. Posts : 7,050
    Windows 10 Pro
       #21

    You should still have the minidump of the 0xF4 in %systemroot%\minidump, zip it up and upload it directly please.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #22

    The 0x9F is caused by the Logitech drivers, updating/reinstalling is suggested.
    Driver Reference Table - LHidEqd.Sys
    Code:
    0: kd> lmvm LHidEqd
    Browse full module list
    start             end                 module name
    fffff880`05d87000 fffff880`05d8f000   LHidEqd    (no symbols)           
        Loaded symbol image file: LHidEqd.Sys
        Image path: \SystemRoot\system32\DRIVERS\LHidEqd.Sys
        Image name: LHidEqd.Sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jun 09 21:25:30 2015 (55773DAA)
        CheckSum:         00009BAC
        ImageSize:        00008000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #23

    I found a logitech diver, but have since had 2 more F4's
    i wasnt sure which log so ive zipped a few of the most recent.
    i also uploaded the big one: https://drive.google.com/file/d/0B6r...ew?usp=sharing
    thanks
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #24

    If you have software from MSI, please remove them.

    I hoped to find something like memory leakage or anything, but everything looks normal. Unfortunately I am unable to debug the kernel dump more, I'm not sure how to continue to dig deeper in all the threads that the winit.exe holds to find possible reasons for certain pagefaults.

    Besides of this I dumped the raw stack, something I always do, which revealed the Intel display driver
    Code:
    fffff880`0bcf7c18  fffff880`048c51e8*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0xc31e8
    
    6: kd> lmvm igdkmd64
    Browse full module list
    start             end                 module name
    fffff880`04802000 fffff880`04bba000   igdkmd64   (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Browse all global symbols  functions  data
        Timestamp:        Mon Apr 04 19:48:36 2016 (5702A8F4)
        CheckSum:         003A55B0
        ImageSize:        003B8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from MSI. Be sure to ONLY install the drivers using custom/advanced options.
    Attachment 388157
      My Computer


  5. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #25

    All MSI software removed, all Intel software removed with tool.
    reinstalled all msi drivers apart from intel smart connect, intel rapid start and intel rapid storage, all of which had different system requirements errors.
    just had a 7A.
    have you any other suggestions?
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #26

    There are some usual causes that we haven't done anything for yet.

    Try to reseat the GPU or seat it into a different slot.
      My Computer


  7. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #27

    I currently have no graphics card installed, this was to hopefully help identify the issue
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #28

    These are the usual causes for the 0x7A, we haven't done much, only checking the file system and hard drive. I have however not ruled out the hard drive with the reason that hard drives can fail even when software cannot detect any problem. To fully rule out certain causes they need to be replaced.
    I would like to go through all the usual causes one at a time, but before we can do so I would recommend to make a system backup on an external hard drive. My next suggestion would be to do a vanille installation, a clean installation with only Windows 7 fully updated + Microsoft Security Essentials installed, this would immediately rule out most of the kinds of malware. Malware like rootkits that hide in the firmware (BIOS) require hardware replacement to get rid off.

    • Memory,
    • Paging file corruption,
    • File system,
    • Hard drive,
    • Cabling,
    • Virus infection,
    • Improperly seated cards,
    • BIOS,
    • Bad motherboard,
    • Missing Service Pack
      My Computer


  9. Posts : 17
    Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #29

    Okay great thank you. I've decided to upgrade my hard drive to a m.2 ssd which hopefully might make things a bit easier.
    Is it safe to have my other hd connected without removing the operating system? so i can access files/switch back to it.

    i'll let you know the results in a few days,
    thanks
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #30

    I cannot say for sure if it is safe, I wouldn't do it personally, but at least make sure that it is disconnected when you install Windows on the m.2 SSD to prevent installation conflicts.
      My Computer


 
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