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Windows 7: Mouse Freezing and BSOD

25 May 2016   #1
Vicarage

Windows 7 64 bit Home Premium SP1
 
 
Mouse Freezing and BSOD

Hi. The problem initially started with an un-expected BSOD so I re-started using Safe Mode and completed system re-store. Re-booted to normal mode and noted that after 3-4 minutes the mouse on track pad and via USB port would freeze and PC became un-responsive. PC works fine in Safe Mode with networking option selected. I have manually updated device drivers in Device Manager. System is slightly more stable but will freeze again after 30 mins of use. The BSOD occurs infrequently after the mouse freezes. BSOD fault codes are below and zip file is attached.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: deaddead
BCP1: 000000000F00004B
BCP2: 000000000125025B
BCP3: 0000000012A60000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Could you please assist with reviewing codes and suggesting ideas to try ?

Many thanks for your assistance.

Vicarage




Attached Files
File Type: zip OSNEWLAPTOP-25_05_2016_102900_09.zip (2.52 MB, 1 views)
My System SpecsSystem Spec
.
26 May 2016   #2
axe0

Windows 10 Pro
 
 

Hi Vicarage,

Welcome to the 7forums

The 0xDEADDEAD is a crash that is manually initiated, but the Intel wifi network driver is being flagged.
I suggest that you check if Samsung has driver updates for your laptop
Code:
0: kd> lmvm NETwNs64
Browse full module list
start             end                 module name
fffff880`05033000 fffff880`05b69000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Dec 02 07:50:55 2011 (4ED8754F)
    CheckSum:         00AE9BA3
    ImageSize:        00B36000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
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 Mouse Freezing and BSOD




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