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Windows 7: BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL

30 May 2016   #1
fearqq

Windows 7 Home Premium - 64 bit.
 
 
BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL

Hi there,


I run Windows 7 64 bit and have been having an issue lately where I get a bluescreen while playing either Counterstrike or Dota2. It is important to add, that I can seemingly use my computer for other purposes without any drama. (be it web browsing, playing Hearthstone or using word/excel etc.)

The Technical Information at the bottom of the blue screen reads as follows:

*** STOP: 0x0000000A (0x0000000000000020, 0x0000000000000002, 0x0000000000000000, 0xFFFFF8000C15F112)

I got fed up with the problem and decided to do a clean install onto my SSD, in hopes that this would fix the problem.

For the first day after install, I was problem free. Not a single blue screen. Since then, I ran my windows updates and continued to go about normal usage.

The next day, however, the problem is back, and just as bad if not more frequent than before!

After reading other threads, I am currently in the process of ensuring my software is up to date. (I downloaded slim drivers free and am working my way through the list)

I would appreciate any more help in identifying and resolving this issue!


Kind regards,
Daniel







Attached Files
File Type: zip DANIEL-PC-Tue_05_31_2016__00701_24.zip (690.5 KB, 2 views)
My System SpecsSystem Spec
.
30 May 2016   #2
axe0

Windows 10 Pro
 
 

Please remove these programs and revert back the changes they have mode, this can be done through a system restore point prior the use of the programs.
Code:
Start Menu\Programs\SlimCleaner Plus	Public:Start Menu\Programs\SlimCleaner Plus	Public
Start Menu\Programs\SlimDrivers	Public:Start Menu\Programs\SlimDrivers	Public
Please remove this device while troubleshooting
Edimax AC600 Wireless LAN USB Adapter
Code:
fffff880`02ffeca8  fffff880`01687b18 tcpip!TcpProcessExpiredTcbTimers+0xa8
fffff880`02ffecb0  fffffa80`40bd0088
fffff880`02ffecb8  00000000`00000000
fffff880`02ffecc0  00000000`00000e88
fffff880`02ffecc8  fffff880`016894e2 tcpip!TcpTimerMppTimeoutHandler+0x72
fffff880`02ffecd0  00000000`00000000
fffff880`02ffecd8  00000000`00000004
fffff880`02ffece0  fffffa80`10f53c60
fffff880`02ffece8  00000000`00000000
fffff880`02ffecf0  fffffa80`0e115c00
fffff880`02ffecf8  fffff880`05188783 USBPORT!USBPORT_Xdpc_iSignal+0xcb
fffff880`02ffed00  fffffa80`0b5f7d28
fffff880`02ffed08  00000000`00000000
fffff880`02ffed10  fffffa80`10f53c60
fffff880`02ffed18  fffffa80`0b5f7050
fffff880`02ffed20  fffffa80`0b5f71a0
fffff880`02ffed28  fffff880`0518bfa5 USBPORT!USBPORT_ReleaseEpListLock+0x21



BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL Diagnostics Test BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL
 HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests
  1. Short Drive Self Test
  2. Short generic
  3. Long generic
If the short generic fails, no need for the long generic.

Note   Note
Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to
  • scan for errors, no quick scan but full scan
  • check the health,
  • benchmark.
It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following
  • the error scan,
  • the health,
  • the benchmark incl. following
    • transfer rate,
    • access time,
    • burst rate,
    • cpu usage.

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL-ss-2015-12-13-01.09.13-.png
Code:
2: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`04871000 fffff880`051b0000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed May 25 04:40:32 2011 (4DDC6C20)
    CheckSum:         008F5471
    ImageSize:        0093F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL Diagnostics Test BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc/scannow" (without quotes) and press enter
  • When it finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.


My System SpecsSystem Spec
30 May 2016   #3
fearqq

Windows 7 Home Premium - 64 bit.
 
 

Okay, I'll start working through these steps and update you when I do.

Do I have to work through them in the order that you posted? And do I do them one at at time and post results after each, or do them all then post results?
My System SpecsSystem Spec
.

31 May 2016   #4
axe0

Windows 10 Pro
 
 

There is usually not a specific order, if there is we would let you know

How you want to post the results, all at the same time or one at a time, is up to you, how I would do it is described below.

I would apply the suggestions in following order:
1. Remove the programs and undo the changes they have done
2. Disconnect the device
3. Run SFC and post the result (screenshot + log if the message is unrepairable files found)
4. Run HDD diagnostics tests and post results (screenshots)
5. AMD driver
My System SpecsSystem Spec
31 May 2016   #5
fearqq

Windows 7 Home Premium - 64 bit.
 
 

Okay, here is an update as to what I have done so far.

I first began the system restore and uninstalled all those SlimCleaner programs as well as any other ones I don't use.

I then used display driver uninstaller and uninstalled all my video card software and got the latest one directly from the website. I should point out that I have an ASUS card*, not AMD, but I made sure to download the correct driver.

I then reinstalled the new driver and restarted. I should point out that while I did use the custom installation option, I was unable to uncheck the box to install the "ATI Catalyst Install Manager." Should I go to add or remove programs, and remove it now?

After this, I disconnected my device and ran the SFC. I ran this once, and then restarted and ran it again. Both times, the result was that no integrity violations were found.

I then proceeded to go about the Seatools integrity test. I again disconnected my device and ran the short drive, short generic and long generic tests, in that order.

Each time, the driver passed over my HDD without any error. (I made sure to run it over my HDD, not SSD)

I am now up to the chkdsk and HDTune steps.

Just to clarify, for these 2 tests, do I run them on my HDD, SSD or both?
(I have windows 7 installed on my SSD)

*My graphics card is an Asus ATI EAH6850 Direct Cu V2 PCI-E 2.1 1GB GDDR5 DVI HDMI D-Sub DP DX11 Fan
&& I have attached screenshots of the not so exciting results for the aforementioned tests.


Attached Thumbnails
BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL-long-generic-pass.png   BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL-test.jpg  
My System SpecsSystem Spec
01 Jun 2016   #6
axe0

Windows 10 Pro
 
 

Quote:
I then reinstalled the new driver and restarted. I should point out that while I did use the custom installation option, I was unable to uncheck the box to install the "ATI Catalyst Install Manager." Should I go to add or remove programs, and remove it now?
In the suggestion there is a link that'll guide you through the way of how to install drivers only.

Quote:
I should point out that I have an ASUS card*, not AMD, but I made sure to download the correct driver.
From what I see in the logs:
Code:
Name	AMD Radeon HD 6800 Series
PNP Device ID	PCI\VEN_1002&DEV_6739&SUBSYS_03B41043&REV_00\4&1CDA0A78&0&0008
Adapter Type	AMD Radeon Graphics Processor (0x6739), Advanced Micro Devices, Inc. compatible
Adapter Description	AMD Radeon HD 6800 Series
Adapter RAM	1.00 GB (1,073,741,824 bytes)
Installed Drivers	aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver Version	15.200.1062.1004
INF File	oem15.inf (ati2mtag_NI section)
Color Planes	Not Available
Color Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available
Memory Address	0xC0000000-0xCFFFFFFF
Memory Address	0xFE520000-0xFE53FFFF
I/O Port	0x0000E000-0x0000EFFF
IRQ Channel	IRQ 4294967294
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 8/4/2015 11:42 AM)
Though that it is an ASUS card doesn't matter much regarding the source of the drivers.
The source would be either AMD or the manufacturer.
My System SpecsSystem Spec
01 Jun 2016   #7
fearqq

Windows 7 Home Premium - 64 bit.
 
 

OK, I have uninstalled my drivers and reinstalled them from the AMD website and I have done so without the use of Catalyst.

What next? Do I run the chkdskand HDTune now for one or both my HDDs?
My System SpecsSystem Spec
01 Jun 2016   #8
axe0

Windows 10 Pro
 
 

Chkdsk & HDTune can be used on both SSD and HDD.
My System SpecsSystem Spec
02 Jun 2016   #9
fearqq

Windows 7 Home Premium - 64 bit.
 
 

These tests take aaaaages!

I have performed the Chkdsk on both of my harddrives with no errors found.

My SSD passed the HDTune and my HDD is currently 66:27 into the HDTune scan and looks about half done.

What do I do next, (assuming that my HDD passes this test too) ?
My System SpecsSystem Spec
02 Jun 2016   #10
axe0

Windows 10 Pro
 
 

Some tests can take a long time yes, depending on the size of the drive and the speed.

To remember you about it
Quote:
When above is done please make screenshots of the following
  1. the error scan,
  2. the health,
  3. the benchmark incl. following
  4. transfer rate,
  5. access time,
  6. burst rate,
  7. cpu usage.
If the drives tests are all passed succesful I need you to try to get another BSOD, it is useless to keep suggesting things without new dumps while it may be possible that 1 of the suggestions solved the problem
My System SpecsSystem Spec
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 BSOD playing Counterstrike - IRQL_NOT_LESS_OR_EQUAL




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