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Windows 7: Random BSOD - Not Sure

02 Jun 2016   #1
TheDeerDude

Windows 7 Home Premium (x64)
 
 
Random BSOD - Not Sure

I got a BSOD on my laptop today, whilst doing the usual - watching YouTube videos, messaging people on Skype.

It's a fresh install of Windows 7 Home Premium 64bit, with all drivers and few programs on an ASUS X50IJ-SX036 laptop.

I'm really not sure how to go about this.. so I'm asking for help

I think it might be the wireless adapter. I have no idea. I couldn't get a look at the BSOD cause my laptop restarted. I don't know how to open and read the .dmp files

I've attached a zip with system info and dmp file




Attached Files
File Type: zip KRZYSZTOF-PC-02_06_2016_193100_12.zip (351.9 KB, 1 views)
My System SpecsSystem Spec
.
04 Jun 2016   #2
axe0

Windows 10 Pro
 
 

Hi TheDeerDude,

It looks like your Atheros wifi driver caused the crash as you suspect
It also looks like there are no driver updates available for your laptop.
Code:
1: kd> lmvm athrx
Browse full module list
start             end                 module name
fffff880`04a5b000 fffff880`04bb3000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jun 09 20:06:49 2009 (4A2EA4B9)
    CheckSum:         0015FE99
    ImageSize:        00158000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
04 Jun 2016   #3
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Hello axe0, thanks very much for looking into my issue, I really appreciate it!

I got another BSOD just now. It said "BAD_POOL_HEADER" I'm not sure but I don't think it's the same one.

What options do I have? Downgrade to an older driver? Replace the WiFi card? Use 32-bit version of the driver? Or, maybe uninstall the driver and use the windows default one?

I've attached the files from before along with the newest .dmp


Attached Files
File Type: zip KRZYSZTOF-PC-04_06_2016_161256_21.zip (397.9 KB, 1 views)
My System SpecsSystem Spec
.

04 Jun 2016   #4
axe0

Windows 10 Pro
 
 

What Anti-Virus do you have?
My System SpecsSystem Spec
04 Jun 2016   #5
TheDeerDude

Windows 7 Home Premium (x64)
 
 

I use Microsoft Security Essentials along with
Malwarebytes Anti-Malware and
Malwarebytes Anti-Exploit with
the built-in Windows Firewall
My System SpecsSystem Spec
04 Jun 2016   #6
axe0

Windows 10 Pro
 
 

Please uninstall Malwarebytes using the uninstall tool and install using a fresh download
Uninstall: https://support.malwarebytes.org/cus...are-?b_id=6438
Download: https://www.malwarebytes.org/

Unfortunately the Malwarebytes Web Protection feature caused the crash, though in many cases this is fixed with a clean reinstallation
My System SpecsSystem Spec
04 Jun 2016   #7
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Pardon me for my late reply. I'll do that now, and get back to you. Thank you!
My System SpecsSystem Spec
04 Jun 2016   #8
TheDeerDude

Windows 7 Home Premium (x64)
 
 

Hello again,

I have uninstalled MBAM using their tool, restarted my laptop as instructed, got a fresh installer and installed it again. So, that should take care of the second BSOD (not to do with my WiFi card) ?

Again, what should I do in regards to the WiFi card drivers causing the first BSOD? I know it's not the first time, and it will happen again (saw it many times over the last year when this laptop wasn't mine. I did a fresh install of Win7x64 as soon as I got it, hoping that would fix that issue.)
My System SpecsSystem Spec
05 Jun 2016   #9
axe0

Windows 10 Pro
 
 

Either then a reinstallation there is nothing else to suggest.
My System SpecsSystem Spec
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