w7 64 randomly hangs


  1. Posts : 17
    Windows 7 Ultimate 64
       #1

    w7 64 randomly hangs


    I have done a clean install on my Sony Vaio VGN-FZ31S and Windows 7 64 is working great. Unfortunately the computer crashes around twice a day with a total freeze where nothing works anymore. The probem occurs at random. The system just hangs completely and the soundcard makes a terrible noise. Sometimes it gives a blue screen and restarts automatically.

    Is there any way to pinpoint what is causing the issue?

    Any suggestions are appreciated.
      My Computer


  2. Posts : 1,011
    Windows 7 Ultimate x64 (Retail)
       #2

    You should take a look in the "event viewer" (start, search, type "event viewer" & hit return), expand the application tab and look for error messages. That may provide some clues as to what is causing the problem.

    You may also want to run the system file checker which scans for corrupt system files and attempts to repair any it finds. Open a command prompt with administrative privileges and type "sfc /scannow" without the quotes and hit enter and wait for it complete which takes a few minutes. At the end, it should indicate whether any system files were corrupt and whether they were repaired.

    You may also want to try doing a repair install which leaves your programs, data and most settings intact.

    The above links are to tutorials on this site which explain these things in greater detail with step by step instructions.
      My Computer


  3. Posts : 2,685
    Windows 7 Ultimate x86-64
       #3

    You can also post the .dmp file from the screens. Look in C:\Windows or in a folder entitled minidump.
      My Computer


  4. Posts : 519
    Windows 7 Ultimate (64)
       #4

    If the sound card is playing weird stuff while the machine locks up it's an indication of an address or irq conflict with that device. You may want to go to device manager and see if you can manually change either...


    dickreuter said:
    I have done a clean install on my Sony Vaio VGN-FZ31S and Windows 7 64 is working great. Unfortunately the computer crashes around twice a day with a total freeze where nothing works anymore. The probem occurs at random. The system just hangs completely and the soundcard makes a terrible noise. Sometimes it gives a blue screen and restarts automatically.

    Is there any way to pinpoint what is causing the issue?

    Any suggestions are appreciated.
      My Computer


  5. Posts : 17
    Windows 7 Ultimate 64
    Thread Starter
       #5

    My guess is that most probably there is a connection to the video driver as it always occurs when I'm watching a movie. I couldn't find anything useful in the event viewer. The .dmp file is over 300MB. Any suggestions how I can analyse it?

    thanks
      My Computer


  6. Posts : 2,685
    Windows 7 Ultimate x86-64
       #6
      My Computer


  7. Posts : 17
    Windows 7 Ultimate 64
    Thread Starter
       #7

    Attached my dump files. Any advice is appreciated.
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    dickreuter said:
    Attached my dump files. Any advice is appreciated.
    DR
    Hi and welcome there are several causes for these dmps. I suspect since thay all deal with memory you may have either a mem problem or heat problem. this specific one porbably was caused by the TI driver
    info abt it here ti21sony.sys Windows process - What is it?

    I would
    download memtestx86 and run it for several hours
    run a system file check to verify and repair your system files


    Hope this helps


    Ken J+

    Code:
                      
    111609-32807-01.dmp    11/16/2009 10:47:06 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`a3fac982    00000000`00000001    fffff880`05e91507    00000000`00000005    klif.sys    klif.sys+16608                    
    111609-38937-01.dmp    11/16/2009 10:43:22 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`a7d08d82    00000000`00000001    fffff880`04122507    00000000`00000005    CLASSPNP.SYS    CLASSPNP.SYS+1b110                    
    111609-47985-01.dmp    11/16/2009 10:40:04 AM    PAGE_FAULT_IN_NONPAGED_AREA    0x00000050    fffffa80`a83acac2    00000000`00000001    fffff880`092bb507    00000000`00000005    klif.sys    klif.sys+431a0                    
    120609-29203-01.dmp    12/6/2009 3:27:58 AM    SYSTEM_SERVICE_EXCEPTION    0x0000003b    00000000`c0000046    fffff800`032a57f8    fffff880`0c34f0a0    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+71f00                    
    121309-42525-01.dmp    12/13/2009 2:50:04 AM    BUGCODE_USB_DRIVER    0x000000fe    00000000`00000008    00000000`00000006    00000000`00000006    fffffa80`062e9640    usbhub.sys    usbhub.sys+17fa                    
    122009-22401-01.dmp    12/20/2009 9:12:16 AM        0x00000124    00000000`00000000    fffffa80`04ef08f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc                    
    122109-1010761-01.dmp    12/21/2009 6:44:30 AM        0x00000124    00000000`00000000    fffffa80`04e1d8f8    00000000`00000000    00000000`00000000    ntoskrnl.exe    ntoskrnl.exe+4a63cc
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\111609-47985-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a5f000 PsLoadedModuleList = 0xfffff800`02c9ce50
    Debug session time: Mon Nov 16 05:38:37.310 2009 (GMT-5)
    System Uptime: 0 days 14:04:40.339
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................
    Loading User Symbols
    Loading unloaded module list
    ...................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 50, {fffffa80a83acac2, 1, fffff880092bb507, 5}
    
    Unable to load image \SystemRoot\system32\drivers\ti21sony.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ti21sony.sys
    *** ERROR: Module load completed but symbols could not be loaded for ti21sony.sys
    
    Could not read faulting driver name
    Probably caused by : ti21sony.sys ( ti21sony+7507 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: fffffa80a83acac2, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff880092bb507, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 0000000000000005, (reserved)
    
    Debugging Details:
    ------------------
    
    
    Could not read faulting driver name
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d070e0
     fffffa80a83acac2 
    
    FAULTING_IP: 
    ti21sony+7507
    fffff880`092bb507 806002f5        and     byte ptr [rax+2],0F5h
    
    MM_INTERNAL_CODE:  5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  Password .exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  fffff88007eaafd0 -- (.trap 0xfffff88007eaafd0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa80a83acac0 rbx=0000000000000000 rcx=0000000000000005
    rdx=fffff880092dbdc0 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880092bb507 rsp=fffff88007eab160 rbp=0000000000000000
     r8=00000000000000ec  r9=fffff88007eab2a0 r10=0000000000000000
    r11=fffff88007eab550 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    ti21sony+0x7507:
    fffff880`092bb507 806002f5        and     byte ptr [rax+2],0F5h ds:aa50:fffffa80`a83acac2=??
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002b4eb91 to fffff80002ad0f00
    
    STACK_TEXT:  
    fffff880`07eaae68 fffff800`02b4eb91 : 00000000`00000050 fffffa80`a83acac2 00000000`00000001 fffff880`07eaafd0 : nt!KeBugCheckEx
    fffff880`07eaae70 fffff800`02acefee : 00000000`00000001 00000000`00000012 00000000`c0000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x40f5b
    fffff880`07eaafd0 fffff880`092bb507 : fffffa80`06ece300 fffff880`092dbdc0 00000000`000000ec fffff880`07eab2a0 : nt!KiPageFault+0x16e
    fffff880`07eab160 fffffa80`06ece300 : fffff880`092dbdc0 00000000`000000ec fffff880`07eab2a0 0000462f`bd43fa27 : ti21sony+0x7507
    fffff880`07eab168 fffff880`092dbdc0 : 00000000`000000ec fffff880`07eab2a0 0000462f`bd43fa27 fffff880`0119e667 : 0xfffffa80`06ece300
    fffff880`07eab170 00000000`000000ec : fffff880`07eab2a0 0000462f`bd43fa27 fffff880`0119e667 00000000`00000000 : ti21sony+0x27dc0
    fffff880`07eab178 fffff880`07eab2a0 : 0000462f`bd43fa27 fffff880`0119e667 00000000`00000000 00000000`00000000 : 0xec
    fffff880`07eab180 0000462f`bd43fa27 : fffff880`0119e667 00000000`00000000 00000000`00000000 fffff880`07eab2a0 : 0xfffff880`07eab2a0
    fffff880`07eab188 fffff880`0119e667 : 00000000`00000000 00000000`00000000 fffff880`07eab2a0 00000000`00000000 : 0x462f`bd43fa27
    fffff880`07eab190 fffff880`0119e52d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000001 : fltmgr!FltpGetFileName+0x127
    fffff880`07eab1e0 00000000`00000001 : fffff880`07eab328 fffff880`0117d32e ffff0000`0ef410c7 fffffa80`087234f0 : fltmgr!FltpGetOpenedFileName+0x1d
    fffff880`07eab210 fffff880`07eab328 : fffff880`0117d32e ffff0000`0ef410c7 fffffa80`087234f0 fffffa80`087627f0 : 0x1
    fffff880`07eab218 fffff880`0117d32e : ffff0000`0ef410c7 fffffa80`087234f0 fffffa80`087627f0 00000000`00000005 : 0xfffff880`07eab328
    fffff880`07eab220 fffff880`092b76be : fffff880`07eab398 fffff880`092d7100 00000000`00000000 00000000`0000000e : fltmgr!FltpGetStreamListCtrl+0x8e
    fffff880`07eab280 fffff880`07eab398 : fffff880`092d7100 00000000`00000000 00000000`0000000e fffffa80`087627f0 : ti21sony+0x36be
    fffff880`07eab288 fffff880`092d7100 : 00000000`00000000 00000000`0000000e fffffa80`087627f0 fffff880`0117e000 : 0xfffff880`07eab398
    fffff880`07eab290 00000000`00000000 : 00000000`0000000e fffffa80`087627f0 fffff880`0117e000 00000000`000007ff : ti21sony+0x23100
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ti21sony+7507
    fffff880`092bb507 806002f5        and     byte ptr [rax+2],0F5h
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  ti21sony+7507
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ti21sony
    
    IMAGE_NAME:  ti21sony.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  462cfac9
    
    FAILURE_BUCKET_ID:  X64_0x50_ti21sony+7507
    
    BUCKET_ID:  X64_0x50_ti21sony+7507
    
    Followup: MachineOwner
    ---------
      My Computer


  9. Posts : 17
    Windows 7 Ultimate 64
    Thread Starter
       #9

    I made the tests and it's definitely not a memory problem and also it's not a heat problem because the errors occur also when the cooler is running very low.

    Do I really have to buy a mac? I've been trying to fix this for several weeks now and Windows 7 64 seems just to be completely unstable. I give it until the endo the month and then I'll say goodbye to Microsoft for good. Any advice is appreciated.
      My Computer


  10. Posts : 2,685
    Windows 7 Ultimate x86-64
       #10

    dickreuter said:
    I made the tests and it's definitely not a memory problem and also it's not a heat problem because the errors occur also when the cooler is running very low.

    Do I really have to buy a mac? I've been trying to fix this for several weeks now and Windows 7 64 seems just to be completely unstable. I give it until the endo the month and then I'll say goodbye to Microsoft for good. Any advice is appreciated.
    Can you go through the troublehshooting guide in my sig? That may isolate the issue and present a solution.
      My Computer


 

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