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Windows 7: BSOD atikmpag.sys/display driver error upon login - need help

10 Jun 2016   #11
Rax78

Windows 7 Home Premium x64
 
 

Thank you for the help! Ill try your suggestions and come back with the results.


My System SpecsSystem Spec
.
10 Jun 2016   #12
axe0

Windows 10 Pro
 
 

@ICIT2LOL, where do you get those analysis? All dumps are 0x116 which is a grahics crash.
The FBI & BI should look like
Code:
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
My System SpecsSystem Spec
10 Jun 2016   #13
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok mate and thanks for being so patient - there is a lot of stuff to work through and I am only starting with some rather simplistic if tedious stuff but it just could be a simple as bad RAM stick for example.

Now I say that because when you load the system the RAM has to store what instructions are given it and hold onto that stored info until it is activated ie that sleep mode is deactivated. So by simple logic if the sleep mode is being lost or stored badly then sure the machine is going to kick up because it has bad or incorrect info coming back to work it - as you have set it to.

Look if we cannot come up with something soon I can ask for others to help because really I am no expert and may just be missing something myself. But lets see what the test gives up first.
My System SpecsSystem Spec
.

10 Jun 2016   #14
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by axe0 View Post
@ICIT2LOL, where do you get those analysis? All dumps are 0x116 which is a grahics crash.
The FBI & BI should look like
Code:
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
The preceding ones to the very last had a lot of refs to Eset NOD32 the waking from sleep in the very last dump. But if you can see something I cannot then please chip in. I know the one you are referring to was mentioned but I saw more of the other stuff than that - again if I am looking in the wrong place that is.
My System SpecsSystem Spec
10 Jun 2016   #15
axe0

Windows 10 Pro
 
 

You are looking at dumps that aren't relevant anymore.
There is no reason to analyse dumps that are at least 4-5 months old
My System SpecsSystem Spec
10 Jun 2016   #16
Rax78

Windows 7 Home Premium x64
 
 

Thanks guys for a follow up! So my graphics card (AMD Radeon HD 7670M 1GB) is causing the blue screens??? I think my laptop has switchable graphics.
My System SpecsSystem Spec
10 Jun 2016   #17
axe0

Windows 10 Pro
 
 

The AMD drivers are causing BSODs, though a 0x116 has many causes.
  • Drivers
  • GPU
  • Overheating
  • Problem with switchable graphics causing a delay with the drivers
  • Power
  • GPU slot

I would suggest that you check Acer for driver updates, if the most recent drivers are already installed then reinstall them & make sure that your system does not switch between the GPUs while we're troubleshooting. Switching between GPUs can make it difficult to troubleshoot properly.
My System SpecsSystem Spec
10 Jun 2016   #18
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by axe0 View Post
You are looking at dumps that aren't relevant anymore.
There is no reason to analyse dumps that are at least 4-5 months old
Yep well I was only going back through them to find anything much different and Eset seemed form the recent ones to way back a common dump. The fact that there might be still reg entries for it had me suspicious sand it proved to be so.

The graphics issues well yes could be heat and for what it is worth there is only one chip that I can find for that model laptop Acer 7750G-6645 Specs - CNET < machine itself and this AMD Radeon HD 7670M - NotebookCheck.net Tech for the graphics. It doesn't look like the graphics is switchable Rax I think it just needs two things to be done and they are find out what the temps are doing and find a driver for the chip.
Now temps can be found with this
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/-
12v = 11.4 12.6v
5v = 4.74 5.25v
3.3v = 3.135 3.465v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
Power Supply 101: A Reference Of Specifications - Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

USE PART B: for temps via sources (in pic)

For the drivers you can use the auto find here Download Drivers or just use the other option to find the driver which just might be this I am not real sure Desktop


Attached Thumbnails
BSOD atikmpag.sys/display driver error upon login - need help-hw-info-temps.png  
My System SpecsSystem Spec
11 Jun 2016   #19
axe0

Windows 10 Pro
 
 

@ICIT2LOL, please make sure that you adapt your suggestions to the system of the OP a laptop
My System SpecsSystem Spec
11 Jun 2016   #20
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Quote   Quote: Originally Posted by axe0 View Post
@ICIT2LOL, please make sure that you adapt your suggestions to the system of the OP a laptop
Yes axe I am mate that software works for laptops as for desktops only the PSU readout is different when using HW Info on a desktop because then it shows the board rail voltage levels. If the OP scrolls down that listing as per my pic it will come to a section that indicates the current state of the battery for example (see pic of this laptop of mine I am on right now ) and on the way will give temps and frequencies for most of the important components ie CPU but unfortunately not the GPU temps but that can be done I think with Speccy. Speccy - Free Download - Piriform


Attached Thumbnails
BSOD atikmpag.sys/display driver error upon login - need help-axe.png  
My System SpecsSystem Spec
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 BSOD atikmpag.sys/display driver error upon login - need help




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