BSOD while opening any folder or accessing any drive (win32k.sys)


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    BSOD while opening any folder or accessing any drive (win32k.sys)


    I have been getting BSOD crash whenever I try to open any folder. The same folder can be opened with 7-zip file manager. There has been no recent updates of drivers or Windows. The BSOD shows a Service exception and win32k.sys as the malfunctioned file. I have attached the crash report as per your guidelines. Kindly help!!

    Edit 1: I checked the .zip file and found it empty even after running the dm log collector I, the .zip file remains empty, thus I have manually compressed the temp folder SFdebugFiles and attached it.
    Last edited by bibhu105; 02 Jul 2016 at 00:05.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    1. Update Windows
    2. Post the report of Windows Genuine and Activation Issue Posting Instruction
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
    Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
    Windows Product ID: 00426-OEM-8992662-00497
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {B9A908EE-DBC4-4B97-939A-DF6BD1DFDFFD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B9A908EE-DBC4-4B97-939A-DF6BD1DFDFFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1102517022-3615900093-3497506985</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6570b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICE Ver. F.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20130131000000.000000+000</Date></BIOS><HWID>5FBB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0102014
    Installation ID: 007850100621539375469704833120368932100895809900714123
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PMJBM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/2/2016 7:56:44 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070005
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAJJQKNtpxdxaabxqjAoSWxQ7BTNgWwSKilmM=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			HPQOEM		17AB    
      FACP			HPQOEM		17AB    
      HPET			HPQOEM		17AB    
      MCFG			HPQOEM		17AB    
      ASF!			HPQOEM		17AB    
      TCPA			HPQOEM		17AB    
      SSDT			HPQOEM		SataPri
      SSDT			HPQOEM		SataPri
      SSDT			HPQOEM		SataPri
      SLIC			HPQOEM		SLIC-MPC
      FPDT			HPQOEM		17AB    
      BGRT			HPQOEM		17AB    
      SSDT			HPQOEM		SataPri
      SSDT			HPQOEM		SataPri
    The above is the diagnostic report. I have updated my windows but still the problem persists. There is no BSOD when I open my external hard disk using the windows explorer, but I get BSOD when I try to open anyone of my internal hard disks (C:\ or D:\)
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Code:
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    Your OS is not updated, the newest Windows 7 version is Windows 7601 what means that service pack 1 is installed.
    That you are missing service pack 1 means that you are very vulnerable, but also are missing many BSOD fixes.

    I request that you check a few times for updates.
      My Computer


  5. Posts : 7,107
    W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
       #5

    The Installation is counterfiet.

    Its using the only blocked OEM key.
    The infamous Lenovo key stolen from thier factory.

    Purchase a valid licence and if the problems persist we will be able to help you.
    No further assistance can be provided until you do so.


    Roy
      My Computer


 

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