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Windows 7: BSOD on normal startup, error 0x000000r7/0x0000003b

15 Jun 2016   #1
Goggles45

Windows 7 Home Premium 64bit
 
 
BSOD on normal startup, error 0x000000r7/0x0000003b

Issue occurred when downloading drivers. I found the hotfixes needed to fix the issue but cannot install them because I get bsod with seconds of normal startup. The bsod alternates between the error codes of 0x000000r7 and 0x0000003b. BSOD occasionally happens when starting up safe mode with network.




Attached Files
File Type: zip 1COMP2RULEALL-Wed_06_15_2016_203731_65.zip (1.80 MB, 3 views)
My System SpecsSystem Spec
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17 Jun 2016   #2
kostiau

Windows 7 x64
 
 

Analyzing dumps shows

that problematic drivers are:
- asmtxhci.sys (Asmedia USB 3.0 driver)
- iusb3xhc.sys (These drivers belong to Intel(R) USB 3.0 eXtensible Host Controller Driver)
Try to upgrade/downgrade these drivers.
My System SpecsSystem Spec
17 Jun 2016   #3
axe0

Windows 10 Pro
 
 

Please remove these programs and revert back the changes they made, this can be done with a restore point prior the use.
Code:
Start Menu\Programs\Advanced SystemCare	Public:Start Menu\Programs\Advanced SystemCare	Public
Start Menu\Programs\Driver Booster 3	Public:Start Menu\Programs\Driver Booster 3	Public
Start Menu\Programs\IObit Malware Fighter	Public:Start Menu\Programs\IObit Malware Fighter	Public
Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
Start Menu\Programs\Smart Defrag 4	Public:Start Menu\Programs\Smart Defrag 4	Public
As kostiau says the Asmedia USB drivers and Intel chipset drivers are causing crashes.
Please check ASUS for driver updates or reinstall the drivers.
https://www.asus.com/us/Motherboards...Desk_Download/
Code:
2: kd> lmvm iusb3xhc
Browse full module list
start             end                 module name
fffff880`0309b000 fffff880`03163000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Dec 18 16:59:10 2015 (56742D4E)
    CheckSum:         000CEF41
    ImageSize:        000C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

2: kd> lmvm asmtxhci
Browse full module list
start             end                 module name
fffff880`03d67000 fffff880`03dd5000   asmtxhci   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\asmtxhci.sys
    Image name: asmtxhci.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Feb 04 08:04:13 2016 (56B2F7ED)
    CheckSum:         00072AAC
    ImageSize:        0006E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

17 Jun 2016   #4
Goggles45

Windows 7 Home Premium 64bit
 
 

Thanks I will try this.
My System SpecsSystem Spec
Reply

 BSOD on normal startup, error 0x000000r7/0x0000003b




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