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Windows 7: BSOD While Laptop Was Idle, ntoskrnl.exe

16 Jun 2016   #1
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 
BSOD While Laptop Was Idle, ntoskrnl.exe

Hello,

I have a Lenovo IdeaPad Y580 and I recently got a blue screen while it was idle last night.

It is caused in address ntoskrnl.exe+6f400.

Specs:
Windows 7 Home Premium 64-bit
Intel Core i7-3630
Intel HD 4000 + Nvidia GeForce GTX 660M (switchable graphics)
1TB HDD
8GB RAM

Any help here?

Attached is the log.

Thanks,
Greatdrift




Attached Files
File Type: zip NOEL-PC-Wed_06_15_2016_215015_96.zip (1.33 MB, 5 views)
My System SpecsSystem Spec
.
17 Jun 2016   #2
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 

I'm still having the same issue and now my laptop is also freezing from time to time. My have to get it replaced within the next month or two.
My System SpecsSystem Spec
17 Jun 2016   #3
kostiau

Windows 7 x64
 
 

Hi, Greatdrift.

Result of your dump file analyzing is:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: fffff6fb41ffbec0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 00000001cf0f9884, current process (virtual address for lock type 3, or PTE)
Arg4: fffff683ff7d8300, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

DISK_HARDWARE_ERROR: There was error with disk hardware

FAILURE_BUCKET_ID: X64_0x7a_c0000185_nt!_??_::FNODOBFM::_string_+3144a

Your system has Western Digital SCSI Arcitecture Model (SAM) WDM driver wdcsam64.sys (Wed Apr 16 11:39:08 2008 (4805BB2C)) driver that has know BSOD issues in Windows.

First, try to update this driver to the last version
My System SpecsSystem Spec
.

18 Jun 2016   #4
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 

I believe I might have downloaded and updated the driver but is there any way to check the driver / firmware version?
My System SpecsSystem Spec
18 Jun 2016   #5
axe0

Windows 10 Pro
 
 

This drivers description doesn't sound very well, all SPTD drivers I've seen are known for causing BSODs regardless of the version.
From where did you download a new version?
If you go in Windows Explorer to c:\windows\system32\drivers\ and check the properties of wdcsam64.sys you can see if it is updated or not.
Code:
wdc_sam	WD SCSI Pass Thru driver  c:\windows\system32\drivers\wdcsam64.sys
@kostiau, that is the data of the dump, but what is the result according to you? Only copy/pasting the data isn't a result.
My System SpecsSystem Spec
18 Jun 2016   #6
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 

I went to this link: Driver Reference Table - wdcsam64.sys

I couldn't use the first link provided because my product is not in the list, so I went to the second link and downloaded SES driver and SmartWare.

At windows/system32/drivers,

The current version of WD SCSI Architecture Model (SAM) Driver is 1.0.7.2 and last date modified is 4/29/2015.
My System SpecsSystem Spec
18 Jun 2016   #7
axe0

Windows 10 Pro
 
 

Good, if any BSOD occurs again let us know (with a new zip) and we'll go from there
My System SpecsSystem Spec
18 Jun 2016   #8
Greatdrift

Windows 7 Home Premium SP1 64bit
 
 

Ok thank you all very much!

I'l mark as solved for the time being.
My System SpecsSystem Spec
18 Jun 2016   #9
axe0

Windows 10 Pro
 
 

In the case of a thread marked as solved we ask that you create a new thread if another BSOD occurs
My System SpecsSystem Spec
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