Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: explorer.exe crashes when I stop with the mouse on a photo or image

19 Jun 2016   #11
adriana13cc

Windows 7 Professional 32 bit
 
 

Great!, We're half way there, I mean, thanks to you.
AMD as in my graphic chipset or drivers?



My System SpecsSystem Spec
.
19 Jun 2016   #12
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It would appear to be your graphics driver. Check the AMD site for the latest driver for your machine. I think it's this one but I'm not 100% sure.

Mobile

Search the website yourself and try to find the correct graphics driver.

When you install it choose "custom install" option and do not select "Install Catalyst Control Centre" - other components should be okay.

If in doubt start a new thread in the Drivers section and experts on installing drivers will help you. You can link to this thread if you like.
My System SpecsSystem Spec
19 Jun 2016   #13
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Just a note to say that if you get any more crash dumps upload two or three of them just to confirm that they all point to the same issue.
My System SpecsSystem Spec
.

19 Jun 2016   #14
adriana13cc

Windows 7 Professional 32 bit
 
 

Hi again. Great. Iíll attach localdump file if it crashes again.
I had my doubt graphic driver was a possible problem and I uninstalled it a few days ago and reinstalled the latest but with catalyst control center (at the beginning I made the automatic installation but it made me install Vulkan and AMD Gaming Evolved but I donít play much, just minesweepers ) so I reinstalled without AMD Gaming Evolved but with Catalyst; AMD installed automatically Vulkan Runtime Libraries
So, Iíll just uninstall Vulkan and Catalyst Installa Manager and install just the basic drivers. Iíll let you know how it works out and if it happens again Iím afraid Iíll bother you again.
I honestly donít know how to thank you for being so available and helpful.
Iíll reply again telling you how it went and if I need driver section help.
Thank you so much once more
My System SpecsSystem Spec
19 Jun 2016   #15
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No problem.
My System SpecsSystem Spec
19 Jun 2016   #16
adriana13cc

Windows 7 Professional 32 bit
 
 

I did as you told me to and IT WORKED !!!
My explorer doesnít crash anymore when I stop with the mouse on a photo and I can copy, and paste photos and attach them to emails.
Honestly, not only youíre very available but also very competent. Microsoft should hire you instead of others that didnít know even where to start (as proof I didnít even know how to create a localdump file because no one previously told me to do so or how).
Anyway, many many thanks, Awesome work and advices (also for the other tools)
Kind regards
Adriana
My System SpecsSystem Spec
19 Jun 2016   #17
Callender

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Great. Thanks for letting us know!
My System SpecsSystem Spec
Reply

 explorer.exe crashes when I stop with the mouse on a photo or image




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Windows Explorer crashes when right-clicking image files
OK, here's my problem: Whenever I right-click on a picture file, Windows Explorer will freeze, saying Not Responding in the window title bar and in Task Manager. After ending the process and restarting Windows Explorer, I get an error that says "The remote procedure call failed and did not...
Software
Explorer crashes when right clicking mouse but not keyboard
My Explorer window will crash every time I right click a file or folder no matter what type it is. I can however right click items on my Desktop without this problem. I also found that I can "right click" using Shift-F10 and Explorer won't crash. So it only happens when using the mouse. I've...
General Discussion
Mouse scroll and keyboard stop working until left click of mouse
After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This...
General Discussion
Photo thumbnails in Explorer won't update after photo altered
Explorer won't update thumbnails after I alter a photo, for example by rotating sideways photos (that is, permanently rotating, using a photo editor program), or by cropping. How do I get the thumbnails to update? This is happening for all photos (not just certain ones). I have tried: -...
Music, Pictures & Video
move the mouse over photo jpg, can i have more info?
Hi when i move the mouse over photos (jpg) ,i get few informations can i extend such information ? i mean if i click the right mouse i get lots of info about the shot but in explorer when i move the mouse over the thumbs , i get few information
General Discussion
Crashes: Freezing, Mouse/Explorer/MSSE Failure
So, I upgraded with a clean install (from XP SP4) on my Desktop (see profile specs) to Windows 7 Professional (32 Bit) about three months ago. All drivers are updated. On install, I used the provided Vista drivers for my hardware, then ran internet updates for them all, and used Win7 update. I'm...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:32.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App