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Windows 7: BSOD on users Laptop, cant get error code but have .dmp file

22 Jun 2016   #1
JulianH21

Windows 7 Enterprise x64
 
 
BSOD on users Laptop, cant get error code but have .dmp file

Hi there I have a users HP Elite book 820 that is randomly BSODing, can't get her to give me the error code, but I have managed to get hold of the .dmp file. any help would be appreciated as the user sits at a remote site.




Attached Files
File Type: zip 062216-17019-01.zip (24.6 KB, 0 views)
My System SpecsSystem Spec
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22 Jun 2016   #2
JulianH21

Windows 7 Enterprise x64
 
 

Managed to run the DB log collector


Attached Files
File Type: zip ZA-ON-P0-7-1111-22-Jun-16_144219_93.zip (103.3 KB, 2 views)
My System SpecsSystem Spec
24 Jun 2016   #3
axe0

Windows 10 Pro
 
 

Hi JulianH21,

Welcome to the 7forums

The crashes look to be caused by the installed security programs, remove all installed security programs using the appropriate uninstallation tool or uninstall instructions.
Self-Service Support
Code:
fffff880`0bcca478  fffff880`042c5647Unable to load image \SystemRoot\system32\DRIVERS\vsdatant.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
 vsdatant+0x11647
Driver Reference Table - vsdatant.sys
My System SpecsSystem Spec
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28 Jun 2016   #4
JulianH21

Windows 7 Enterprise x64
 
 

axe0 you a truely a god amoungst insects!! thanks for the quick response and the help, I'll definitely sort the security software out thanks!
My System SpecsSystem Spec
28 Jun 2016   #5
axe0

Windows 10 Pro
 
 

You're welcome
My System SpecsSystem Spec
Reply

 BSOD on users Laptop, cant get error code but have .dmp file




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