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Windows 7: BSOD whilst using Netflix.

23 Jun 2016   #1
samcp22

Windows 7 x64
 
 
BSOD whilst using Netflix.

Hello,

I first experienced a BSOD whilst streaming Netflix roughly 2 weeks ago, I thought it might of been due to new software I had installed that day so I did a system restore and everything had been fine until today. Again while I was streaming Netflix I got another BSOD. I should say that I'm not actually seeing a blue screen, instead my monitor simply goes black and I hear a loud sound coming from my headset, however when using BlueScreenView it does note that a blue screen occurred.

I don't think the problem is due to RAM as I recently replaced it due to having issues about a month ago, I ran a memtest on the new RAM after installing it and received no errors after almost 24 hours of testing.

Unfortunately I don't think I'm able to provide the .dmp file from the initial BSOD as using system restore seems to have removed it from the minidump folder, however I have attached the .dmp file from today.

I also ran a virus scan after the first BSOD and nothing came up, I'm using Windows Security Essentials but ran the virus scan using Malware Bytes.

Let me know if there is any other information I can provide.

Thank you for your help.


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {C651DD96-DE06-4F61-8CED-30EC207836EB}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150113-1808
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C651DD96-DE06-4F61-8CED-30EC207836EB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2240550796-255634631-3167273591</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1801 </Version><SMBIOSVersion major="2" minor="5"/><Date>20131112000000.000000+000</Date></BIOS><HWID>DA163107018400F2</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-2057-7601.0000-0652015
Installation ID: 009735399943482381826026554330004490366241440086302443
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 24/06/2016 18:40:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 3:2:2015 18:05
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEAln0kOkpFVPLiaziYEDN4a7JCsEXO7q7NznqggQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 111213 APIC1504
FACP 111213 FACP1504
HPET 111213 OEMHPET
MCFG 111213 OEMMCFG
OEMB 111213 OEMB1504
SSDT A M I POWERNOW
SLIC ACRSYS ACRPRDCT




Attached Files
File Type: zip 062316-25833-01.zip (10.4 KB, 1 views)
File Type: zip SAM-PC-23_06_2016_232657_58.zip (2.02 MB, 1 views)
My System SpecsSystem Spec
.
24 Jun 2016   #2
axe0

Windows 10 Pro
 
 

Please post the report of Windows Genuine and Activation Issue Posting Instruction

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.
How to fill in your system specs:

My System SpecsSystem Spec
24 Jun 2016   #3
samcp22

Windows 7 x64
 
 

I have updated my system specs and included the windows genuine/activation issue report in my initial post.

Thank you.
My System SpecsSystem Spec
.

24 Jun 2016   #4
axe0

Windows 10 Pro
 
 

Your installation is counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.
My System SpecsSystem Spec
Reply

 BSOD whilst using Netflix.




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