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Windows 7: BSOD after updating graphics driver, error 0x00000116

28 Jun 2016   #1
Rishelle

Windows Professional x64
 
 
BSOD after updating graphics driver, error 0x00000116

Hi! Recently did a clean install for my cousin's laptop and it always ended up with a BSOD after updating the graphics driver.

Attached the zipped file from DM Log Collector.
ADRIAN-PC-Tue_28_06_2016_134707_30.zip




My System SpecsSystem Spec
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28 Jun 2016   #2
axe0

Windows 10 Pro
 
 

Hi Rishelle,

How was the driver update installed? Through the driver update program Driver Easy?
If so it is recommended to revert it back and remove all installed drivers from it, such programs are not necessary as the laptop manufacturer provides all drivers required.
My System SpecsSystem Spec
28 Jun 2016   #3
Rishelle

Windows Professional x64
 
 

Hi axe0,

I downloaded the graphics driver from AMD's website but all other drivers were downloaded via Driver Easy.
My cousin does not have a recovery CD and I can't seem to find support for this particular laptop model on Sony's website.
My System SpecsSystem Spec
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28 Jun 2016   #4
axe0

Windows 10 Pro
 
 

I cannot find the support page either.

All drivers should be downloaded from Sony, others can cause problems.
My System SpecsSystem Spec
28 Jun 2016   #5
Rishelle

Windows Professional x64
 
 

If the support page for this model doesn't exist, do I download the drivers from Sony based on a similar model?
My System SpecsSystem Spec
29 Jun 2016   #6
axe0

Windows 10 Pro
 
 

I would not take that risk, laptop manufacturers alter the drivers provided for each model, this means that if you install drivers from a different model it could cause problems, it is pretty much the same as installing drivers from the direct source which does not provide the altering.

The altering is basically an optimization for the hardware for better functioning.
My System SpecsSystem Spec
29 Jun 2016   #7
Rishelle

Windows Professional x64
 
 

So I should identify the components and download the drivers manually from the direct sources?
My System SpecsSystem Spec
29 Jun 2016   #8
axe0

Windows 10 Pro
 
 

Nope, that is not what Im saying.
My System SpecsSystem Spec
29 Jun 2016   #9
axe0

Windows 10 Pro
 
 

Per the site of Sony you might need to search at Support : Sony Asia Pacific for support.
My System SpecsSystem Spec
29 Jun 2016   #10
Rishelle

Windows Professional x64
 
 

I'm also unable to find support for this model on Sony Asia Pacific website.
My System SpecsSystem Spec
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 BSOD after updating graphics driver, error 0x00000116




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