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#1
BSOD when laptop goes to idle auto lock screen
All, I keep getting a BSOD on Windows 7 64bit, it happens when the workstation is doing the idle timeout lockscreen.
Microsoft (R) Windows Debugger Version 10.0.10586.567 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Kernel address space is available, User address space may not be available.
Symbol search path is: srv*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
Machine Name:
Kernel base = 0xfffff800`0380e000 PsLoadedModuleList = 0xfffff800`03a50730
Debug session time: Mon Jun 27 19:14:39.230 2016 (UTC - 4:00)
System Uptime: 0 days 0:52:21.992
Loading Kernel Symbols
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................................................................
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Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffdb018). Type ".hh dbgerr001" for details
Loading unloaded module list
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck 1, {7734bbaa, 0, ffff, fffff8800f3d6b60}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
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0: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
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APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: 000000007734bbaa, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff8800f3d6b60, Call type (0 - system call, 1 - worker routine)
Debugging Details:
------------------
DUMP_CLASS: 1
DUMP_QUALIFIER: 401
BUILD_VERSION_STRING: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
SYSTEM_MANUFACTURER: Dell Inc.
SYSTEM_PRODUCT_NAME: Precision 7510
SYSTEM_SKU: 06D9
BIOS_VENDOR: Dell Inc.
BIOS_VERSION: 1.3.10
BIOS_DATE: 01/24/2016
BASEBOARD_MANUFACTURER: Dell Inc.
BASEBOARD_PRODUCT: 0RJHDG
BASEBOARD_VERSION: A00
DUMP_TYPE: 1
BUGCHECK_P1: 7734bbaa
BUGCHECK_P2: 0
BUGCHECK_P3: ffff
BUGCHECK_P4: fffff8800f3d6b60
FAULTING_IP:
+0
00000000`7734bbaa ?? ???
CPU_COUNT: 8
CPU_MHZ: a98
CPU_VENDOR: GenuineIntel
CPU_FAMILY: 6
CPU_MODEL: 5e
CPU_STEPPING: 3
CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: 74'00000000 (cache) 74'00000000 (init)
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x1
PROCESS_NAME: audiodg.exe
CURRENT_IRQL: 0
ANALYSIS_SESSION_HOST:
ANALYSIS_SESSION_TIME: 06-29-2016 10:56:09.0825
ANALYSIS_VERSION: 10.0.10586.567 amd64fre
LAST_CONTROL_TRANSFER: from fffff8000387c9a9 to fffff8000387d400
STACK_TEXT:
fffff880`0f3d6928 fffff800`0387c9a9 : 00000000`00000001 00000000`7734bbaa 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`0f3d6930 fffff800`0387c8e0 : fffffa80`1129f060 00000000`0083df88 fffff880`0f3d6a88 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`0f3d6a70 00000000`7734bbaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0083df58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7734bbaa
STACK_COMMAND: kb
THREAD_SHA1_HASH_MOD_FUNC: 713a38487ff3d82058f51d9870e0b3de39cbf964
THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 561f1421a866d36916a994b3bd23a42b1aea0bb5
THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b
FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`0387c8e0 4883ec50 sub rsp,50h
FAULT_INSTR_CODE: 50ec8348
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiSystemServiceExit+245
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 5708972e
IMAGE_VERSION: 6.1.7601.23418
FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
PRIMARY_PROBLEM_CLASS: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245
TARGET_TIME: 2016-06-27T23:14:39.000Z
OSBUILD: 7601
OSSERVICEPACK: 1000
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 272
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 7
OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2016-04-09 01:46:22
BUILDDATESTAMP_STR: 160408-2045
BUILDLAB_STR: win7sp1_ldr
BUILDOSVER_STR: 6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045
ANALYSIS_SESSION_ELAPSED_TIME: bf6
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+245
FAILURE_ID_HASH: {e506ede0-d282-2e4c-5056-6cb373197a73}
Followup: MachineOwner
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