Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD when laptop goes to idle auto lock screen

29 Jun 2016   #1
racemd

Win7 64bit
 
 
BSOD when laptop goes to idle auto lock screen

All, I keep getting a BSOD on Windows 7 64bit, it happens when the workstation is doing the idle timeout lockscreen.


Microsoft (R) Windows Debugger Version 10.0.10586.567 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.23418.amd64fre.win7sp1_ldr.160408-2045
Machine Name:
Kernel base = 0xfffff800`0380e000 PsLoadedModuleList = 0xfffff800`03a50730
Debug session time: Mon Jun 27 19:14:39.230 2016 (UTC - 4:00)
System Uptime: 0 days 0:52:21.992
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffdb018). Type ".hh dbgerr001" for details
Loading unloaded module list
.................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {7734bbaa, 0, ffff, fffff8800f3d6b60}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
(respectively) without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs (respectively) too many times.
Arguments:
Arg1: 000000007734bbaa, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000ffff, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff8800f3d6b60, Call type (0 - system call, 1 - worker routine)

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 7601.23418.amd64fre.win7sp1_ldr.160408-2045

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision 7510

SYSTEM_SKU: 06D9

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.3.10

BIOS_DATE: 01/24/2016

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 0RJHDG

BASEBOARD_VERSION: A00

DUMP_TYPE: 1

BUGCHECK_P1: 7734bbaa

BUGCHECK_P2: 0

BUGCHECK_P3: ffff

BUGCHECK_P4: fffff8800f3d6b60

FAULTING_IP:
+0
00000000`7734bbaa ?? ???

CPU_COUNT: 8

CPU_MHZ: a98

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 5e

CPU_STEPPING: 3

CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: 74'00000000 (cache) 74'00000000 (init)

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x1

PROCESS_NAME: audiodg.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST:

ANALYSIS_SESSION_TIME: 06-29-2016 10:56:09.0825

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

LAST_CONTROL_TRANSFER: from fffff8000387c9a9 to fffff8000387d400

STACK_TEXT:
fffff880`0f3d6928 fffff800`0387c9a9 : 00000000`00000001 00000000`7734bbaa 00000000`00000000 00000000`0000ffff : nt!KeBugCheckEx
fffff880`0f3d6930 fffff800`0387c8e0 : fffffa80`1129f060 00000000`0083df88 fffff880`0f3d6a88 00000000`00000001 : nt!KiBugCheckDispatch+0x69
fffff880`0f3d6a70 00000000`7734bbaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`0083df58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7734bbaa


STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 713a38487ff3d82058f51d9870e0b3de39cbf964

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 561f1421a866d36916a994b3bd23a42b1aea0bb5

THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:
nt!KiSystemServiceExit+245
fffff800`0387c8e0 4883ec50 sub rsp,50h

FAULT_INSTR_CODE: 50ec8348

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiSystemServiceExit+245

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 5708972e

IMAGE_VERSION: 6.1.7601.23418

FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

BUCKET_ID: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

PRIMARY_PROBLEM_CLASS: X64_0x1_SysCallNum_4_nt!KiSystemServiceExit+245

TARGET_TIME: 2016-06-27T23:14:39.000Z

OSBUILD: 7601

OSSERVICEPACK: 1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 7

OSEDITION: Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-04-09 01:46:22

BUILDDATESTAMP_STR: 160408-2045

BUILDLAB_STR: win7sp1_ldr

BUILDOSVER_STR: 6.1.7601.23418.amd64fre.win7sp1_ldr.160408-2045

ANALYSIS_SESSION_ELAPSED_TIME: bf6

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x1_syscallnum_4_nt!kisystemserviceexit+245

FAILURE_ID_HASH: {e506ede0-d282-2e4c-5056-6cb373197a73}

Followup: MachineOwner
---------


My System SpecsSystem Spec
.
01 Jul 2016   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
Reply

 BSOD when laptop goes to idle auto lock screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD after laptop sitting idle / Not sure how long of idle time
BSOD happens randomly, not all the time. Dump files attached
BSOD Help and Support
Computer won't Idle -- no screen saver or auto monitor shut off
Hi all, I've had this problem for a few weeks now. My auto sleep function of either my monitor or screen saver won't work well, soon after a computer restart. Right after a restart things are working normally, but after say 5 hours it doesn't work. It seems that my computer won't idle then. ...
General Discussion
Screen goes into lock mode when left idle
Hi, For some reason my screen goes into the "enter admin password" mode when left idle. How can I make that stop? I get the reason for it, say if you worked in an office and don't want anyone to use your computer when your away, but this is a home computer. Thanks in advance..........
General Discussion
Caps lock, num lock, scroll lock screen messages
Hi, how to disable Caps lock, num lock, scroll lock screen messages? I have desktop pc with two keyboards usb and bluetooth. Also TOSHIBA Bluetooth Stack software, but in device manager: keyboard > hid keyboard device both using microsoft drivers. And I dont have any software installed...
General Discussion
Blue screen when laptop is idle
Hello there, I resently got a new laptop, the asus g53jw. I noticed that whenever i leave from my computer for some time (more than 15-20 minutes) it turns off. when i turn it back on it says that the error was a blue screen of death! the notebook had windows 7 premium x64 and i reinstall windows...
BSOD Help and Support
Auto screen lock(NOT SCREENSAVER)
Screensaver is disabled. After a few minutes, 5 I think, Window 7 lcoks the computer and put up the password prompt. I have looked through user accounts, security menus, searched web, but can't find anything. How do I disable/control this? Screensaver is disabled.
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:16.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App