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Windows 7: BSOD upon wake from sleep (0x7A, 0xF4)

30 Jun 2016   #1
teven0855

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD upon wake from sleep (0x7A, 0xF4)

Hey all,

Recently I've run into a problem where, upon resuming from sleep, I receive a blue screen. It usually appears after entering my login information and hitting enter. Other times, I will proceed to the desktop before the crash appears. Turning off the computer and back on does not result in this blue screen.

These blue screens are either 0x7A (KERNEL_DATA_INPAGE_ERROR) or 0xF4 (CRITICAL_OBJECT_TERMINATION; with a parameter of 0x3 - process). Furthermore, the minidump step never completes - it hangs on "initializing disk..."

My research on this site and other sites has lead me to try the following ideas before posting here myself:
  • Backup of files, imaged hard drive
  • chkdsk /f /r
  • sfc /scannow
  • SeaTools Basic Tests
  • MemTest
  • Removing programs from startup
  • S.M.A.R.T disk test
  • CrystalDiskInfo

All of these do not return any issues with the hard drive or RAM.

I have attached the "DM log collector" results as a .zip file. Any help would be greatly appreciated.




Attached Files
File Type: zip STEVEN-PC-Thu_06_30_2016_123428_81.zip (1.68 MB, 6 views)
My System SpecsSystem Spec
.
01 Jul 2016   #2
axe0

Windows 10 Pro
 
 

Please provide more details of the tests:
  • upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log ,
  • post a screenshot/photo of SeaTools of the long generic test,
  • what memory test did you run, for how long/how many passes?
  • what are the details of the smart disk test?
My System SpecsSystem Spec
01 Jul 2016   #3
teven0855

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please provide more details of the tests:
  • upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log ,
  • post a screenshot/photo of SeaTools of the long generic test,
  • what memory test did you run, for how long/how many passes?
  • what are the details of the smart disk test?
  • chkdsk results attached in chkdskresults.txt
  • final results of SeaTools long generic attached
  • I ran MemTest86 for 4 runs. Furthermore, the memory is quite new. I replaced it after this problem started to occur (not related, the timing worked)
  • See attached wmic output and CrystalDiskInfo output


Attached Thumbnails
BSOD upon wake from sleep (0x7A, 0xF4)-seatoolspass.png  
Attached Images
BSOD upon wake from sleep (0x7A, 0xF4)-smarttestresults.png 
Attached Files
File Type: txt smarttestresults.txt (8.0 KB, 2 views)
File Type: txt chkdskresults.txt (2.5 KB, 2 views)
My System SpecsSystem Spec
.

01 Jul 2016   #4
axe0

Windows 10 Pro
 
 

New memory does not mean it is not at fault and the performed test is not per our recommendation, but for now we can leave the memory for what it is

I would need to see a BSOD dump, or at least a photo of the BSOD screen, because I need to know what value parameter 2 from the 0x7A is to get a better indication of possible causes.
My System SpecsSystem Spec
01 Jul 2016   #5
teven0855

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by axe0 View Post
I would need to see a BSOD dump, or at least a photo of the BSOD screen, because I need to know what value parameter 2 from the 0x7A is to get a better indication of possible causes.
I have attached a picture of the BSOD.

Quote   Quote: Originally Posted by axe0 View Post
New memory does not mean it is not at fault and the performed test is not per our recommendation, but for now we can leave the memory for what it is
I just started up MemTest86 to do 8 passes instead of 4!


Attached Thumbnails
BSOD upon wake from sleep (0x7A, 0xF4)-img_5277.jpg  
My System SpecsSystem Spec
01 Jul 2016   #6
axe0

Windows 10 Pro
 
 

The parameter indicates a I/O error, I'll wait for the memtest result for a next suggestion

You do run MemTest86+ I hope.
My System SpecsSystem Spec
02 Jul 2016   #7
teven0855

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by axe0 View Post
The parameter indicates a I/O error, I'll wait for the memtest result for a next suggestion

You do run MemTest86+ I hope.
Yes, I ran MemTest86+! I ran it for over 11 passes, no errors.
My System SpecsSystem Spec
02 Jul 2016   #8
axe0

Windows 10 Pro
 
 

Please fill in your system specs
Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs:

My System SpecsSystem Spec
03 Jul 2016   #9
teven0855

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by axe0 View Post
Please fill in your system specs
System Specs have been filled in via the System Info tool.
My System SpecsSystem Spec
03 Jul 2016   #10
axe0

Windows 10 Pro
 
 

Quote:
Yes, I ran MemTest86+! I ran it for over 11 passes, no errors.
Normally a picture of the result is requested, but for now it is not required.

Could you please open your laptop and check if the cable connecting the hard drive is properly connected, or let someone more experienced do it.
My System SpecsSystem Spec
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