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Windows 7: Random reboots only in Windows, not while in Ubuntu.

30 Jun 2016   #1
Contrary

Windows 7 Home 64bit
 
 
Random reboots only in Windows, not while in Ubuntu.

Been struggling with this one for a couple weeks now. The machine randomly reboots when running windows 7 or 10. All the event log seems to mention is possible power loss.

I've tried different power supply, video card, surge protector, house plug, different operating systems. The fact that it doesn't seem to reboot while running Ubuntu obviously leads me to believe it's a software issue.

I've included a DM log collector file.

Thanks so much for any help you can offer.


My System SpecsSystem Spec
.
01 Jul 2016   #2
axe0

Windows 10 Pro
 
 

Please update Windows as a first step, in this step it does not matter if you installed different OS, more important is that we can get proper results from analyzing the logs that are affected by updates.
Code:
Hotfix(s):                 1 Hotfix(s) Installed.
My System SpecsSystem Spec
01 Jul 2016   #3
Contrary

Windows 7 Home 64bit
 
 

Thanks for the response. I'll try to get the updates installed this weekend.

It was fully updated before I installed Ubuntu, and was still randomly rebooting then, but it seems like it's doing it more now.

But yeah, I'll try to get it updated this weekend and see what we find after that.
My System SpecsSystem Spec
.

12 Jul 2016   #4
Contrary

Windows 7 Home 64bit
 
 

I ended up getting the updates done and the crashing slowed a bit. After the updates some blue screen messages came up, with an IRQ error which I hadn't seen before. Seemed like a memory issue, so I popped a stick of memory out and haven't had an issue since.

Early on when this was happening, I memtested each stick of memory separately, and together with no issues. So maybe just a timing or compatibility issue.

Anyway it seems like it's going now. Thanks for taking the time to answer and offer help.
My System SpecsSystem Spec
13 Jul 2016   #5
axe0

Windows 10 Pro
 
 

When you tested your system earlier it had a lot of updates missing, that caused test results to be different.
My System SpecsSystem Spec
13 Jul 2016   #6
Contrary

Windows 7 Home 64bit
 
 

No it i didn't. Memtest is booted from DOS using bootable media, so Windows and it's updates aren't a factor.
My System SpecsSystem Spec
13 Jul 2016   #7
axe0

Windows 10 Pro
 
 

I assumed it was the built-in memory test you meant as you did not specify which you meant
My System SpecsSystem Spec
13 Jul 2016   #8
Contrary

Windows 7 Home 64bit
 
 

Yeah and I'm sure both sticks of memory are fine. The older one had been running in my main machine for years with no issues, and the new one has been running alone in the previously rebooting machine for almost a week with no issue. Must be a compatibility issue. Probably different timings.

I've mixed ram many times before and never had a gremlin problem like this. Lesson learned
My System SpecsSystem Spec
13 Jul 2016   #9
axe0

Windows 10 Pro
 
 

Please note this, even if the added memory is of the same make & model it'll be mixed memory, there will always be a difference with current memory and added memory that may cause problems.

Anyway, I'm glad to hear your problem is solved
My System SpecsSystem Spec
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 Random reboots only in Windows, not while in Ubuntu.




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