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Windows 7: BSOD while opening any folder or accessing any drive (win32k.sys)

01 Jul 2016   #1
bibhu105

Windows 7 Ultimate x64
 
 
BSOD while opening any folder or accessing any drive (win32k.sys)

I have been getting BSOD crash whenever I try to open any folder. The same folder can be opened with 7-zip file manager. There has been no recent updates of drivers or Windows. The BSOD shows a Service exception and win32k.sys as the malfunctioned file. I have attached the crash report as per your guidelines. Kindly help!!

Edit 1: I checked the .zip file and found it empty even after running the dm log collector I, the .zip file remains empty, thus I have manually compressed the temp folder SFdebugFiles and attached it.




Attached Files
File Type: zip ADMIN-PC-07_02_2016_Sat__90559_33.zip (22 Bytes, 1 views)
File Type: zip SFdebugFiles_1.zip (1.74 MB, 2 views)
My System SpecsSystem Spec
.
02 Jul 2016   #2
axe0

Windows 10 Pro
 
 

1. Update Windows
2. Post the report of Windows Genuine and Activation Issue Posting Instruction
My System SpecsSystem Spec
02 Jul 2016   #3
bibhu105

Windows 7 Ultimate x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {B9A908EE-DBC4-4B97-939A-DF6BD1DFDFFD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B9A908EE-DBC4-4B97-939A-DF6BD1DFDFFD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-1102517022-3615900093-3497506985</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6570b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68ICE Ver. F.40</Version><SMBIOSVersion major="2" minor="7"/><Date>20130131000000.000000+000</Date></BIOS><HWID>5FBB3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-0102014
Installation ID: 007850100621539375469704833120368932100895809900714123
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 7/2/2016 7:56:44 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAIABAABAAEAAAABAAAAAQABAAEAJJQKNtpxdxaabxqjAoSWxQ7BTNgWwSKilmM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			HPQOEM		17AB    
  FACP			HPQOEM		17AB    
  HPET			HPQOEM		17AB    
  MCFG			HPQOEM		17AB    
  ASF!			HPQOEM		17AB    
  TCPA			HPQOEM		17AB    
  SSDT			HPQOEM		SataPri
  SSDT			HPQOEM		SataPri
  SSDT			HPQOEM		SataPri
  SLIC			HPQOEM		SLIC-MPC
  FPDT			HPQOEM		17AB    
  BGRT			HPQOEM		17AB    
  SSDT			HPQOEM		SataPri
  SSDT			HPQOEM		SataPri
The above is the diagnostic report. I have updated my windows but still the problem persists. There is no BSOD when I open my external hard disk using the windows explorer, but I get BSOD when I try to open anyone of my internal hard disks (C:\ or D:\)
My System SpecsSystem Spec
.

02 Jul 2016   #4
axe0

Windows 10 Pro
 
 

Code:
Windows OS version: 6.1.7600.2.00010100.0.0.001
Your OS is not updated, the newest Windows 7 version is Windows 7601 what means that service pack 1 is installed.
That you are missing service pack 1 means that you are very vulnerable, but also are missing many BSOD fixes.

I request that you check a few times for updates.
My System SpecsSystem Spec
02 Jul 2016   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

The Installation is counterfiet.

Its using the only blocked OEM key.
The infamous Lenovo key stolen from thier factory.

Purchase a valid licence and if the problems persist we will be able to help you.
No further assistance can be provided until you do so.


Roy
My System SpecsSystem Spec
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 BSOD while opening any folder or accessing any drive (win32k.sys)




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