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Windows 7: BSOD on laptop when idle

12 Jul 2016   #1
gordon55y

windows 7 pro
 
 
BSOD on laptop when idle

Hi,
I have had 3 BSODs, the first about 5 days ago (not sure).
Then two yesterday.
The laptop was idle at the time.
Attached is the log from dm log collector.

I did a restore to 7-04-16 but did not help.

Comments appreciated.
thanks




Attached Files
File Type: zip E641-Tue_07_12_2016_135122_64.zip (1.15 MB, 3 views)
My System SpecsSystem Spec
.
14 Jul 2016   #2
axe0

Windows 10 Pro
 
 

Hi gordon55y,

Welcome to the 7forums

Please uninstall everything of Intel graphics using Display Driver Uninstaller and install new drivers from Dell. Be sure to ONLY install the drivers using custom/advanced options.
Code:
2: kd> lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04a2d000 fffff880`055ead60   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jan 10 23:28:09 2012 (4F0CBB79)
    CheckSum:         00BC541D
    ImageSize:        00BBDD60
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4


Attached Images
BSOD on laptop when idle-ss-2015-12-13-01.10.05-.png 
My System SpecsSystem Spec
15 Jul 2016   #3
gordon55y

windows 7 pro
 
 

Hi axe0,
Excuse me if this is cryptic as my laptop is in vga mode.
And some windows exceed the size of my display.

I uninstalled intel display drivers (in safe mode).
It had an error:
a problem occurred in one of the modules, send your
DDU logs to the developer.
However, it looks like it uninstalled successfully as I
now only have VGA size window.
Attached are the log files.
Can you determine if there is a real problem?
See attachment.


When I go to the dell web site to install new drivers,
there is an option to have it scan for drivers or download
manually. The manual download has 8 downloads.
Which should I use?
See attachment.
thanks
gordon


Attached Files
File Type: zip DDU Logs.zip (8.6 KB, 3 views)
File Type: txt DellDriverInstall.txt (2.9 KB, 2 views)
My System SpecsSystem Spec
.

15 Jul 2016   #4
axe0

Windows 10 Pro
 
 

Hi gordon55y,

Unfortunately the DDU Logs zip is invalid, I get that message everytime I try to open it after downloading.

You probably need the Intel HD Graphics drivers.
My System SpecsSystem Spec
15 Jul 2016   #5
gordon55y

windows 7 pro
 
 

Hi Axe0,
Ok, display is back to normal 1440x900 :-)

The DDU error log is attached (.xml format) DDUlogs.zip.
I cannot figure out how to properly display .xml
I have tried IE and FF browsers, no luck.
I do not see anything in the DDU download to view the .xml log files.
Is there some way to view the .xml properly?
I have manually copied the error messages in the attached mylog.txt
Are those real errors?

These are all the Dell display E6410 manual downloads.
I installed only the first one.
Should I install any more?

Intel HD Graphics Driver
nVIDIA Graphics Driver
Latitude,NV Driver,9.18.13.1193
Intel GMA High Definition Graphics Driver
nVIDIA Security Patch Utility
Intel GMA HD Graphics Driver
Intel QM57/QS57, GMA HD Graphics 2000/3000 Driver
nVidia Quadro FX 880M, Quadro FX 1800M, NVS 3100M, v.8.17.12.5922, A08

This is from Dxdiag:
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_040A1028&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1440 x 900 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor

Also, there is some weird problem with this forum.
If I reply, and try to paste in my reply, it will not accept the paste.
But if I put some dummy text, and preview and then paste it works ok.
Took a long time to figure that out.

thanks


Attached Files
File Type: txt mylog.txt (1.1 KB, 4 views)
File Type: zip DDU Logs.zip (13.7 KB, 1 views)
My System SpecsSystem Spec
16 Jul 2016   #6
axe0

Windows 10 Pro
 
 

Of course they are 'real' errors, only about a few files that haven't been deleted.

As said you need the HD graphics, no others.
My System SpecsSystem Spec
18 Jul 2016   #7
gordon55y

windows 7 pro
 
 

axe0,
My laptop has crashed twice since the reinstall of Intel HD Graphics Driver :-(
I appreciate any suggestions.
thanks
My System SpecsSystem Spec
18 Jul 2016   #8
axe0

Windows 10 Pro
 
 

New suggestions will be given as soon as new data is provided

FYI, no new suggestions are provided until new data is provided because I have no clue what crash you had. The information you give is not enough for a suggestion.
My System SpecsSystem Spec
18 Jul 2016   #9
gordon55y

windows 7 pro
 
 

axe0,
Attached is a new log from dm log collector.
Please advise.
thanks


Attached Files
File Type: zip E641-Mon_07_18_2016_141728_00.zip (1.41 MB, 2 views)
My System SpecsSystem Spec
19 Jul 2016   #10
axe0

Windows 10 Pro
 
 

Could you upload a kernel dump for once please, it is located in C:\Windows called MEMORY.dmp
You need to upload it to a 3rd party uploader like onedrive, dropbox, google drive or others and post a share link in your next reply.
My System SpecsSystem Spec
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