BSOD issue

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  1. Posts : 15
    Ohio
       #1

    BSOD issue


    we are getting a blue screen on one of our pcs. i know we are supposed to zip them up, but it contains the users name in it so i didn't want to post it. so i'm hoping you can help with just the dmp file
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Please upload the zip, only a dump is in 99% of the situations not enough.

    Th 1% is when the user cannot login, not even into safe mode.
      My Computer


  3. Posts : 15
    Ohio
    Thread Starter
       #3

    ok, its uploaded
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    It seems the msinfo file is missing, this file is important because it contains various of information.
      My Computer


  5. Posts : 15
    Ohio
    Thread Starter
       #5

    please see attached
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Please follow option 1 as I linked.
      My Computer


  7. Posts : 15
    Ohio
    Thread Starter
       #7

    whats that
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    axe0 said:
    It seems the msinfo file is missing, this file is important because it contains various of information.
    axe0 said:
    Please follow option 1 as I linked.
    I linked a tutorial for getting a msinfo file, follow option 1 in the tutorial. If you click on the link you should see it immediately.
      My Computer


  9. Posts : 15
    Ohio
    Thread Starter
       #9

    attached
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    Please check the motherboard manufacturer for BIOS updates.

    Please use following links to see if there are driver/software updates available for the related drivers.
    These drivers are outdated, older than the release of Windows 7, what makes them a potential risk for getting BSODs.
    Driver Reference Table - lmimirr.sys
    Driver Reference Table - vncmirror.sys
    Driver Reference Table - Sentinel64.sys
    Driver Reference Table - LMIRfsDriver.sys
    Code:
    lmimirr.sys Wed Apr 11 00:32:45 2007 (461C108D) 
    vncmirror.sys Fri Mar 14 18:43:05 2008 (47DAB929) 
    Sentinel64.sys Mon Jun 2 08:14:55 2008 (48438FDF) 
    LMIRfsDriver.sys Mon Jul 14 18:26:56 2008 (487B7E50)
    Please let me know how it goes :)
      My Computer


 
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