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Windows 7: BSOD issue

19 Jul 2016   #1
modelcars87

Ohio
 
 
BSOD issue

we are getting a blue screen on one of our pcs. i know we are supposed to zip them up, but it contains the users name in it so i didn't want to post it. so i'm hoping you can help with just the dmp file




Attached Files
File Type: zip 071916-14492-01.zip (48.8 KB, 2 views)
My System SpecsSystem Spec
.
20 Jul 2016   #2
axe0

Windows 10 Pro
 
 

Please upload the zip, only a dump is in 99% of the situations not enough.

Th 1% is when the user cannot login, not even into safe mode.
My System SpecsSystem Spec
20 Jul 2016   #3
modelcars87

Ohio
 
 

ok, its uploaded


Attached Files
File Type: zip 370-nameTue_07_19_2016_142857_24.zip (366.2 KB, 1 views)
My System SpecsSystem Spec
.

20 Jul 2016   #4
axe0

Windows 10 Pro
 
 

It seems the msinfo file is missing, this file is important because it contains various of information.
My System SpecsSystem Spec
20 Jul 2016   #5
modelcars87

Ohio
 
 

please see attached


Attached Files
File Type: txt name.txt (579.4 KB, 2 views)
My System SpecsSystem Spec
20 Jul 2016   #6
axe0

Windows 10 Pro
 
 

Please follow option 1 as I linked.
My System SpecsSystem Spec
20 Jul 2016   #7
modelcars87

Ohio
 
 

whats that
My System SpecsSystem Spec
20 Jul 2016   #8
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by axe0 View Post
It seems the msinfo file is missing, this file is important because it contains various of information.
Quote   Quote: Originally Posted by axe0 View Post
Please follow option 1 as I linked.
I linked a tutorial for getting a msinfo file, follow option 1 in the tutorial. If you click on the link you should see it immediately.
My System SpecsSystem Spec
20 Jul 2016   #9
modelcars87

Ohio
 
 

attached


Attached Files
File Type: nfo file.nfo (1.82 MB, 1 views)
My System SpecsSystem Spec
20 Jul 2016   #10
axe0

Windows 10 Pro
 
 

Please check the motherboard manufacturer for BIOS updates.

Please use following links to see if there are driver/software updates available for the related drivers.
These drivers are outdated, older than the release of Windows 7, what makes them a potential risk for getting BSODs.
Driver Reference Table - lmimirr.sys
Driver Reference Table - vncmirror.sys
Driver Reference Table - Sentinel64.sys
Driver Reference Table - LMIRfsDriver.sys
Code:
lmimirr.sys Wed Apr 11 00:32:45 2007 (461C108D) 
vncmirror.sys Fri Mar 14 18:43:05 2008 (47DAB929) 
Sentinel64.sys Mon Jun 2 08:14:55 2008 (48438FDF) 
LMIRfsDriver.sys Mon Jul 14 18:26:56 2008 (487B7E50)
Please let me know how it goes
My System SpecsSystem Spec
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 BSOD issue




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