BSOD after sleep

**axe0** · 25 Jul 2016

Is the bluetooth feature disabled? If no please disable it.

needhelp7 · 26 Jul 2016

Update. My computer does have a bluetooth driver and it has been updated. F secure has been removed. F secure is my ISP, Charter's protection for my computer and if it's not the problem I'd like to reinstall it. Thanks,

**axe0** · 26 Jul 2016

My computer does have a bluetooth driver and it has been updated.

Of course it does, else I wouldn't have mentioned it causing crashes

needhelp7 · 26 Jul 2016

Updating the driver and removing F Secure (Charter Security Suite) did not solve the problem. I reinstalled F Secure.

**axe0** · 26 Jul 2016

Please upload a new zip for analysis, we can't help without.

needhelp7 · 26 Jul 2016

Done

**axe0** · 26 Jul 2016

I reinstalled F Secure.

Please remove all security programs and use Microsoft Security Essentials while troubleshooting. That there was a crash while this program was not installed is not a reason to install it again. It contributes to the crashes so it needs to be removed while troubleshooting
https://www.microsoft.com/en-us/down...s.aspx?id=5201

Code:

fffff880`03345a18  fffff880`02e8a404Unable to load image \??\C:\Program Files (x86)\Charter Security Suite\apps\ComputerSecurity\HIPS\drivers\fshs.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for fshs.sys
*** ERROR: Module load completed but symbols could not be loaded for fshs.sys
 fshs+0x6404

Please update the BIOS to version A08 via Dell

Where did you update your drivers? I don't see any bluetooth driver updates.

needhelp7 · 30 Jul 2016

I've deleted F secure, installed Microsoft security, updated bios and attempted to update bluetooth driver (see screenshot attachment, mixed messages). See latest file upload. Thanks

**axe0** · 31 Jul 2016

Same cause for all dumps, could you disable the bluetooth device in device manager as a test please.

needhelp7 · 31 Jul 2016

The bluetooth driver is in the Dell computer. How would I delete the driver? thanks