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Windows 7: receive BSOD when shutting down

25 Jul 2016   #1
kma1717

Windows 7 Enterprise 32 bit
 
 
receive BSOD when shutting down

Hi,

I sometimes receive a BSOD when shutting down my laptop. Its a Lenovo T460s. It doesn't happen all of the time, but sometimes and I have to shut down the laptop holding in the power button. I followed the instructions for uploading the zip file. Please let me know if you may need anything else. Any help/assistance is greatly appreciated.

Thanks




Attached Files
File Type: zip CHA1WS003742-Mon_07_25_2016_110718_98.zip (1.03 MB, 1 views)
My System SpecsSystem Spec
.
25 Jul 2016   #2
axe0

Windows 10 Pro
 
 

Hi kma1717,

The crashes seem to be caused by the bluetooth drivers, I would suggest to check for driver updates and if you don't use it to disable its functionality.
Code:
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`039fbde0 fffff800`0308f672 : fffffa80`0677b100 fffffa80`0677b040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`039fbf20 fffff800`03091e9f : fffff880`23fbe880 fffff880`23fc6348 00000000`00000000 00000000`00000080 : nt!KiCommitThreadWait+0x1d2
fffff880`039fbfb0 fffff880`23e894a9 : 00000000`00000000 fffffa80`00000000 fffffa80`f8c00000 fffffa80`f8a66c00 : nt!KeWaitForSingleObject+0x19f
fffff880`039fc050 00000000`00000000 : fffffa80`00000000 fffffa80`f8c00000 fffffa80`f8a66c00 fffff800`03209e80 : btmhsf+0x1a4a9

Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`0677b040 fffff800`04e5b3d0
Debug session time: Fri Jul 22 22:53:36.859 2016 (UTC + 2:00)
System Uptime: 0 days 8:38:50.158

0: kd> lmvm btmhsf
Browse full module list
start             end                 module name
fffff880`23e6f000 fffff880`23fd4000   btmhsf   T (no symbols)           
    Loaded symbol image file: btmhsf.sys
    Image path: \SystemRoot\system32\DRIVERS\btmhsf.sys
    Image name: btmhsf.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Nov 20 13:12:24 2014 (546DDAA8)
    CheckSum:         0016B86F
    ImageSize:        00165000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
26 Jul 2016   #3
kma1717

Windows 7 Enterprise 32 bit
 
 

Hi Axe0,

Thank you for the response. There doesn't appear to be any updated driver for this. Could you please tell me how I would disable its functionality?

Thanks
My System SpecsSystem Spec
.

26 Jul 2016   #4
kma1717

Windows 7 Enterprise 32 bit
 
 

Hi Axe0,

I always try to resolve an issue before posting here, but sometimes I just cant figure it out. When I try to figure out whats causing a BSOD, I receive an error. I use the WinDbg tool. I put in the "symbol search path", then choose "file open crash dump" and receive an error saying wrong symbols. I thought I downloaded the correct symbols but maybe I didn't. Would you be able to send me the link(s) for the correct symbols? I have Windows 7, 32 bit OS. I have attached the screenshots of the error for you to see. I appreciate you your help very much!

Thanks,
Kevin


Attached Images
receive BSOD when shutting down-symbolpath.png receive BSOD when shutting down-debugger-wrong-symbols.png 
My System SpecsSystem Spec
26 Jul 2016   #5
axe0

Windows 10 Pro
 
 

In the first few months you need to open the dumps several time, this causes the symbols to be downloaded, in a matter of several attempts and time you'll have the symbols you need

What you currently get is normal for a first time

Quote:
Could you please tell me how I would disable its functionality?
Please try the following
  1. Open control panel
  2. Go to 'network and internet'
  3. Click 'Network and sharing center'
  4. Click 'change adapter settings' on the left side
  5. Right click the bluetooth adapter and choose 'disable'
My System SpecsSystem Spec
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 receive BSOD when shutting down




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