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Windows 7: BSOD while three USB devices Plugged in, error 0x0000000A

28 Jul 2016   #1
PKT247

Windows 7 Professional 64 bit
 
 
BSOD while three USB devices Plugged in, error 0x0000000A

Hello,

We have a computer that keep randomly blue screening a at different times of the day. We have replaced the motherboard, RAM, power supply and CPU and we still receive bluescreens. We have had the USB devices (scale and two thermal printers) unplugged while this occurs.

Multiple types of hardware scans have been ran which have passed.

All up to date drivers and firmware updates have been applied.

Attached is the results from the BSOD tool.




Attached Files
File Type: zip WAI-SHIPPING01-Thu_07_28_2016_175103_36.zip (1.46 MB, 3 views)
My System SpecsSystem Spec
.
29 Jul 2016   #2
Eric3742

Windows 7 x64
 
 

It could be due to the USB device.
Last 2 days when i add a additional USB hub and the computer immediately show BSOD, with error code.
Immediate remove the problematic USB hub and force shut off. Then reboot.
Hence every back to normal.

So remove the devices and plug one by one, as to need to confirm which devices is the cause.
It is pointless to update drivers and firmware, as it could be the device itself.
Just by updating drivers n firmware, it may cause additional problem.
Troubleshoot the devices first. Upon discovery the problematic devices, then do the research.
Update is the last resort only.
My System SpecsSystem Spec
29 Jul 2016   #3
axe0

Windows 10 Pro
 
 

Hi PKT247,

Please check Lenovo for chipset or USB driver updates.
Code:
Child-SP          RetAddr           : Args to Child                                                           : Call Site
fffff880`089a05d8 fffff880`0445c7fa : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000006 : nt!KeBugCheckEx
fffff880`089a05e0 fffff880`044675bd : fffffa80`06fa5160 fffffa80`06fa5338 fffffa80`06fa5160 fffffa80`06e07050 : usbhub!UsbhWaitEventWithTimeoutEx+0x3aa
fffff880`089a0690 fffff880`04466bd8 : 00000000`00000000 fffffa80`50447100 fffffa80`06fa5160 00000000`00080000 : usbhub!Usbh_PCE_Disable_Action+0x4f1
fffff880`089a06f0 fffff880`0446bfec : fffffa80`06e07050 00000000`00000004 00000000`00000004 fffffa80`06e07708 : usbhub!UsbhDispatch_PortChangeQueueEventEx+0x110
fffff880`089a0730 fffff880`04464744 : fffffa80`06e07050 fffffa80`06fa5160 fffffa80`06fa5160 00000000`00000000 : usbhub!UsbhPCE_Disable+0xb4
fffff880`089a0780 fffff880`04463a3c : 00000000`00000007 00000000`00000003 fffffa80`06e07050 fffffa80`06e07708 : usbhub!UsbhBusPause_Action+0x184
fffff880`089a07d0 fffff880`04463eb6 : fffffa80`06e071a0 00000000`00000007 fffffa80`06e07050 00000000`00000000 : usbhub!Usbh_BS_BusRun+0x94
fffff880`089a0810 fffff880`0446492b : 00000000`00000003 fffffa80`06e07708 fffffa80`06e07050 00000000`00000000 : usbhub!UsbhDispatch_BusEvent+0x20e
fffff880`089a0860 fffff880`0447943a : fffffa80`08aa0ce8 fffffa80`05766380 fffffa80`05766380 fffffa80`08aa0ce8 : usbhub!UsbhSyncBusPause+0x4f
fffff880`089a08a0 fffff880`04477b4a : fffffa80`06e07050 fffffa80`06e07708 fffffa80`06e07708 00000000`00000004 : usbhub!UsbhFdoSetPowerDx_Action+0x9a
fffff880`089a0900 fffff880`0447677b : fffffa80`08aa0ce8 fffffa80`06e071a0 fffffa80`06e07050 fffffa80`08aa0ab0 : usbhub!UsbhFdoDevicePowerState+0x206
fffff880`089a0950 fffff880`04475a37 : fffffa80`08aa0ab0 00000000`00000000 fffffa80`06e07050 fffff800`031e0bd2 : usbhub!UsbhFdoPower_SetPower+0x93
fffff880`089a0990 fffff880`0445cfdf : fffffa80`08aa0ab0 fffffa80`06e04b70 fffffa80`061d66c0 fffff800`03258e80 : usbhub!UsbhFdoPower+0xaf
fffff880`089a09d0 fffff800`031e0c92 : fffffa80`08aa0ab0 00000000`00000000 fffffa80`06e04b70 fffffa80`08aa0ab0 : usbhub!UsbhGenDispatch+0x7f
fffff880`089a0a00 fffff880`03e68cac : fffffa80`06e04b70 fffff880`03e636db fffffa80`08aa0ab0 fffff800`031d10e3 : nt!IopPoHandleIrp+0x32
fffff880`089a0a30 fffffa80`06e04b70 : fffff880`03e636db fffffa80`08aa0ab0 fffff800`031d10e3 fffffa80`06e04cc0 : usbfilter+0x6cac
fffff880`089a0a38 fffff880`03e636db : fffffa80`08aa0ab0 fffff800`031d10e3 fffffa80`06e04cc0 fffffa80`08aa0ce8 : 0xfffffa80`06e04b70
fffff880`089a0a40 fffffa80`08aa0ab0 : fffff800`031d10e3 fffffa80`06e04cc0 fffffa80`08aa0ce8 fffffa80`06e04cc0 : usbfilter+0x16db
fffff880`089a0a48 fffff800`031d10e3 : fffffa80`06e04cc0 fffffa80`08aa0ce8 fffffa80`06e04cc0 fffffa80`06af3020 : 0xfffffa80`08aa0ab0
fffff880`089a0a50 fffff800`031d1b5e : fffffa80`06e04cc0 fffffa80`08aa0ce8 fffff880`00000000 fffffa80`07f6e7b0 : nt!PopDiagTraceDeviceAcquireIrp+0xf3
fffff880`089a0b20 fffff800`031f9165 : fffffa80`06e04b70 fffffa80`08aa0ab0 00000000`00000001 fffffa80`08aa0b58 : nt!PoDeviceAcquireIrp+0x3e
fffff880`089a0b50 fffff800`0337ab8a : ffffffff`fa0a1f00 fffffa80`061d66c0 00000000`00000080 00000000`00000000 : nt!PopIrpWorker+0x3c5
fffff880`089a0c00 fffff800`030cd8e6 : fffff880`009ea180 fffffa80`061d66c0 fffffa80`074c7b50 00000000`00000202 : nt!PspSystemThreadStartup+0x5a
fffff880`089a0c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

Bugcheck code 000000FE
Arguments 00000000`00000008 00000000`00000006 00000000`00000006 fffffa80`06fa5160
Debug session time: Tue Jun  2 22:58:59.299 2015 (UTC + 2:00)
System Uptime: 2 days 0:29:54.183
1: kd> lmvm usbfilter
Browse full module list
start             end                 module name
fffff880`03e62000 fffff880`03e73000   usbfilter T (no symbols)           
    Loaded symbol image file: usbfilter.sys
    Image path: \SystemRoot\system32\DRIVERS\usbfilter.sys
    Image name: usbfilter.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Aug 29 03:27:12 2012 (503D6FF0)
    CheckSum:         00016B8F
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

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 BSOD while three USB devices Plugged in, error 0x0000000A




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