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Windows 7: Fatal System Error c000021a

02 Aug 2016   #1
msmelissa214

Windows 7 64bit
 
 
Fatal System Error c000021a

Sony Vaio VPCEH25FM laptop

Sorry can not post screenshot but this is what is going on...
STOP: c000021a {Fatal System Error}

The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000001 0x00010620) The System Has Been Shut down.

When the start up repair runs it tells me it can not repair it automatically and I get this...
Problem Signature
Problem Event Name: Start Up Repair Offline
Problem Signature 01: .6.1.7600.16385
02: .6.1.7600.16385
03: UNKNOWN
04: -1
05: AUTOFAIL OVER
06: 12
07: NO ROOT CAUSE
OS Version 6.1.7601.2.1.0.256.1
Locale ID 1033

Is this enough info for someone to please help me?


My System SpecsSystem Spec
.
02 Aug 2016   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
02 Aug 2016   #3
msmelissa214

Windows 7 64bit
 
 
Fatal system error

I'm sorry but maybe I'm just the dumb blonde here but how am I supposed to download or upload anything to or from my computer that is not working if it is not working. I have posted what I have been able to get thus far. And what I have posted is all I get. BSOD! PLEASE if I am missing something please help me out here I do not know how to fix computers nor do I know anything about them other than your basics.
My System SpecsSystem Spec
.

02 Aug 2016   #4
axe0

Windows 10 Pro
 
 

I understood that you could get in Windows as you could provide data from the event log, unfortunately the event log is barely something of use other than knowing what kind of a problem we're dealing with.

You have recovery media from which you can boot?
My System SpecsSystem Spec
02 Aug 2016   #5
msmelissa214

Windows 7 64bit
 
 
Recovery Media?

I have made a system repair disc back on 2013 but that does not seem to be working.

Question..... Am I screwed here?
My System SpecsSystem Spec
02 Aug 2016   #6
axe0

Windows 10 Pro
 
 

If you're screwed depends on if you've made backups of your data and what the cause is.

With 'that does not seem to be working.' I assume you mean you can't boot from it, that is possible with a few reasons
  • Defect disc,
  • BIOS setting wrong,
  • Something else seriously wrong with your computer
If you have access to another Windows 7 computer, then you could create a new one. I would recommend to use a USB for creating a recovery media.
Just in case a tutorial for how to create a recovery media
System Recovery Options
My System SpecsSystem Spec
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 Fatal System Error c000021a




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