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Windows 7: Applications Crashing with Win7


18 Nov 2009   #1

Windows 7
 
 
Applications Crashing with Win7

I have a Dell Inspiron 15 laptop and just yesterday updated to Windows 7 from Vista. I had no problems at all with Vista.

With Windows 7 now installed, I am experiencing crashes on some applications, such as notepad and photoshop. Notepad crashed when I tried to print a file, and PS crashes shortly after opening a new image.

I appreciate any advice!

Here are the error messages:

Notepad

Problem Event Name: APPCRASH
Application Name: notepad.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc60f
Fault Module Name: EKIJ5000RRS.DLL
Fault Module Version: 3.2.4.0
Fault Module Timestamp: 48fe343e
Exception Code: c0000005
Exception Offset: 00052015
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Photoshop

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 9.0.2.0
Application Timestamp: 44c6640f
Fault Module Name: StackHash_7a4f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 57563c24
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 7a4f
Additional Information 2: 7a4fb1c768601c1ab8bee47be260fb94
Additional Information 3: 3572
Additional Information 4: 357269a5d3d6c6281f6925c89761fbf4


My System SpecsSystem Spec
.

18 Nov 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by philly302crush View Post
I have a Dell Inspiron 15 laptop and just yesterday updated to Windows 7 from Vista. I had no problems at all with Vista.

With Windows 7 now installed, I am experiencing crashes on some applications, such as notepad and photoshop. Notepad crashed when I tried to print a file, and PS crashes shortly after opening a new image.

I appreciate any advice!

Here are the error messages:

Notepad

Problem Event Name: APPCRASH
Application Name: notepad.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc60f
Fault Module Name: EKIJ5000RRS.DLL
Fault Module Version: 3.2.4.0
Fault Module Timestamp: 48fe343e
Exception Code: c0000005
Exception Offset: 00052015
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


Photoshop

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 9.0.2.0
Application Timestamp: 44c6640f
Fault Module Name: StackHash_7a4f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 57563c24
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 7a4f
Additional Information 2: 7a4fb1c768601c1ab8bee47be260fb94
Additional Information 3: 3572
Additional Information 4: 357269a5d3d6c6281f6925c89761fbf4
Hi and welcome

I asume you have the 1525 like me. We could use some info. did you clean install?

can you get the the event ID and source codes for the errors? I suspect it DEP. dep or data execution protection is used to prevent apps from launching in restricted memory. It is in the system contro panel>properties>advance>preformance, and default is set to MS apps only.

Check what it is set to and let us know

Hope this helps

Ken J++
My System SpecsSystem Spec
18 Nov 2009   #3

Windows 7
 
 

I upgraded from Vista rather than a fresh install.

I turned off DEP for Phooshop and still get crashes.

I downloaded the debugging tool in the Sticky at the top and got stuck on this line>

"2) Open a CMD prompt and CD to the folder where you installed the debugging tools."

I am not too familiar with command prompts, I can get to the command prompt screen just fine but did not understand this part > "CD to the folder where you installed the debugging tools'.
My System SpecsSystem Spec
.


18 Nov 2009   #4

Windows 7
 
 

Should I give up and just do a clean install?

If so, how would I go about doing it since I already have Windows 7 installed?

Thanks for helping!
My System SpecsSystem Spec
18 Nov 2009   #5

7600.20510 x86
 
 

You could post the .dmp file(s) after you .rar them or .zip

Attach to a post using the paperclip above where you type.

If you want to just clean install, boot to the DVD and install Windows right where it is now without formatting. It will put everything there now in Windows.old folder and you can check it for stuff you want to keep when you get to desktop.
My System SpecsSystem Spec
19 Nov 2009   #6

Windows 7
 
 

Well, a fresh install fixed everything...
My System SpecsSystem Spec
Reply

 Applications Crashing with Win7




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