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Windows 7: Blue Screen Whilst Creating DVD Photo Slideshow Professional

12 Aug 2016   #1
hawke7

windows 7 pro
 
 
Blue Screen Whilst Creating DVD Photo Slideshow Professional

Title says it all.

When slideshow was almost complete - Blue Screen appeared.

Please see attachment.




Attached Thumbnails
Blue Screen Whilst Creating DVD Photo Slideshow Professional-img_6044.jpg  
My System SpecsSystem Spec
.
13 Aug 2016   #2
axe0

Windows 10 Pro
 
 

Hi hawke7,

We'll need more information.
BSOD Posting Instructions
My System SpecsSystem Spec
13 Aug 2016   #3
hawke7

windows 7 pro
 
 

Hi,

Thanks for response.
Please see attached file as requested (Hopefully I've done everything correctly)
Please let me know if not as requested.


Attached Files
File Type: zip ROGER-PC-xxxx.zip.zip (1.85 MB, 2 views)
My System SpecsSystem Spec
.

13 Aug 2016   #4
axe0

Windows 10 Pro
 
 

Please remove third party AV programs and use Microsoft Security Essentials as alternative.
Code:
0: kd> kc
 # Call Site
00 nt!KeBugCheckEx
01 nt! ?? ::FNODOBFM::`string'
02 nt!KeUpdateSystemTime
03 hal!HalpHpetClockInterrupt
04 nt!KiInterruptDispatchNoLock
05 nt!KeFlushMultipleRangeTb
06 nt!MiFlushTbAsNeeded
07 nt!MiAllocatePagedPoolPages
08 nt!MiAllocatePoolPages
09 nt!ExpAllocateBigPool
0a nt!ExAllocatePoolWithTag
0b avgntflt
Please update the BIOS to the newest version
https://www.asus.com/Motherboards/M2...Desk_Download/

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial to do so AMD Graphics Drivers - Install Without Catalyst Install Manager
Blue Screen Whilst Creating DVD Photo Slideshow Professional-ss-2015-12-13-01.09.13-.png
Code:
0: kd> lmvm atikmdag
Browse full module list
start             end                 module name
fffff880`048b1000 fffff880`052d2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Browse all global symbols  functions  data
    Timestamp:        Sat Jul 28 03:48:09 2012 (501344D9)
    CheckSum:         009DA146
    ImageSize:        00A21000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs
  • CPU
  • Mainboard
  • Memory
  • SPD*
  • Graphics
*SPD shows the details of each stick, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each stick.

Please post each screenshot in your next reply/replies.


My System SpecsSystem Spec
13 Aug 2016   #5
hawke7

windows 7 pro
 
 

Thanks again.

Before I attempt to undertake what seems a mammoth task, (Not even sure I understand what to do !!)

Please see attached pic (I tried to restore to earlier point and this came up:


Attached Images
Blue Screen Whilst Creating DVD Photo Slideshow Professional-restore.jpg 
My System SpecsSystem Spec
13 Aug 2016   #6
axe0

Windows 10 Pro
 
 

There are various reasons why a system restore point is not working,
  • AV program interference,
  • File system corruption,
  • Hard drive corruption,
  • Program interference,
  • etc.
My System SpecsSystem Spec
14 Aug 2016   #7
hawke7

windows 7 pro
 
 

axe0,

Is there anything else I can try?

To be honest I don't feel very confident or even able to do all the things you mentioned !!

Apologies.
My System SpecsSystem Spec
14 Aug 2016   #8
axe0

Windows 10 Pro
 
 

No problem, glad you mention it
Let's do everything step by step starting with uninstalling Avira.
  1. Click on: Start → Control Panel → Programs → Programs and Features.
  2. Search the Avira product, click with the right mouse button on it and select Uninstall.
  3. Confirm the following product uninstall notification with Yes.
  4. Confirm the activation of the Windows Firewall with Yes.
  5. The Avira Setup will take some minutes to uninstall the product.
  6. Confirm the notification to restart your system with Yes.
  7. After the reboot of your PC the Avira product is completely removed.
From How do I uninstall my Avira Antivirus product?
My System SpecsSystem Spec
14 Aug 2016   #9
hawke7

windows 7 pro
 
 

axe0,

Might that lead to problems if I have no AV?
My System SpecsSystem Spec
14 Aug 2016   #10
axe0

Windows 10 Pro
 
 

No, because that is 50% of the first thing, the other 50% is installing Microsoft Security Essentials
Download: https://www.microsoft.com/en-us/down...s.aspx?id=5201
My System SpecsSystem Spec
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