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Windows 7: Problem caused by ntoskrnl.exe & hal.dll

18 Aug 2016   #1
captainakif

Microsoft Windows 7 Home Premium 64 ビット 7601 Multiprocessor Free Service Pack
 
 
Problem caused by ntoskrnl.exe & hal.dll

Hi

I am using HP DV6-7000 laptop. From last 2 years i have been using my PC in Safemode with Networking because if i run my pc in normal mode BSOD appears within a min or two.
I have troubleshooted hundreds of PCs of other people but could not troubleshoot my own pc this time for 2 years. I have tried almost everything but could not figure it any way yet.
Just to let you know, I have tried the following already.
-Replaced RAM
-Replaced Hard Disk
-Run alomost all Hard Disk & Memory Test (Memtest86+) discussed on the forum and all were passed.
-Installed fresh copy of windows more than 100 Times
-Updated Drivers (using Device Manager)
-I am not Overlocking my processor
-Already put/replaced thermal paste of the processor

Since the PC has been working perfectly in Safemode for two years, so i feel no need to replace processor. Although processor gets heated in Normal mode sometimes when BSOD appears. To me it looks like there is some issue with any Service or Driver which is causing effect on processor. There are so many services/drivers and I dont know any efficient way to daignose the problematic service/driver. But thats all my personal opinion may be the problem is in some component.

I have attached the requested LOG files but just to give you a summary of WhoCrashed Report, following two BSOD most commonly appears

This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0x101 (0x31, 0x0, 0xFFFFF88003DE2180, 0x3)
Error: CLOCK_WATCHDOG_TIMEOUT

This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800735E028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR

Despreately waiting for the solution. Thank you.
Akif




Attached Files
File Type: zip AKIF-HP-2016_08_18_221933_55.zip (895.7 KB, 2 views)
My System SpecsSystem Spec
.
19 Aug 2016   #2
axe0

Windows 10 Pro
 
 

Please remove all pirated programs and such from your system before we can start troubleshooting.
The Forum rules is meant for everything regarding piracy
  • Discussing it,
  • Asking for guidance,
  • Asking for a crack,
  • The use of it,
  • Etc.
Quote:
4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).
My System SpecsSystem Spec
19 Aug 2016   #3
captainakif

Microsoft Windows 7 Home Premium 64 ビット 7601 Multiprocessor Free Service Pack
 
 

Hi
Thanks for the response. I have removed such programs and uploaded the LOG file again. Can you please recheck it?
If still there is any program which violates the privacy then please specify.Thanks


Attached Files
File Type: zip AKIF-HP-2016_08_20__95307_21.zip (787.7 KB, 4 views)
My System SpecsSystem Spec
.

19 Aug 2016   #4
townsbg

Windows 7 pro 64-bit
 
 

hal.dll is a bad file to have a blue screen for and frankly I'm surprised if it runs in safemode at all. I suggest that you start with a repair install. Repair Install

Unfortunately it seems like this might be hardware.
clock_watchdog_timeout error! - Microsoft Community
http://answers.microsoft.com/en-us/w...6-b89408d9f823
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

You should start with a repair install and then (if necessary) a clean install to eliminate windows as a possibility. You might do as they suggested and do a bios reset.
My System SpecsSystem Spec
20 Aug 2016   #5
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by captainakif View Post
Hi
Thanks for the response. I have removed such programs and uploaded the LOG file again. Can you please recheck it?
If still there is any program which violates the privacy then please specify.Thanks
Code:
Start Menu	Default:Start Menu	Default
Start Menu\Programs\KMSpico	Public:Start Menu\Programs\KMSpico	Public
Start Menu\Programs\Microsoft Office\Microsoft Office 2010 Tools	Public:Start Menu\Programs\Microsoft Office\Microsoft Office 2010 Tools	Public
Start Menu\Programs\Microsoft Office 2013	Public:Start Menu\Programs\Microsoft Office 2013	Public
Start Menu\Programs\Microsoft Office 2013\Office 2013 Tools	Public:Start Menu\Programs\Microsoft Office 2013\Office 2013 Tools	Public
Quote   Quote: Originally Posted by townsbg View Post
hal.dll is a bad file to have a blue screen for and frankly I'm surprised if it runs in safemode at all. I suggest that you start with a repair install. Repair Install

Unfortunately it seems like this might be hardware.
clock_watchdog_timeout error! - Microsoft Community
http://answers.microsoft.com/en-us/w...6-b89408d9f823
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

You should start with a repair install and then (if necessary) a clean install to eliminate windows as a possibility. You might do as they suggested and do a bios reset.
HAL.dll is indeed a bad file to have a bluescreen with, fortunately it isn't the case that these files have caused the crashes. These Windows files are mentioned because they are one of the last at the time of the crash that made calls to functions. That is why the system can still run in safe mode.


@captainaklif, as there is still piracy present we won't offer any support until it is all cleared up.
My System SpecsSystem Spec
20 Aug 2016   #6
RoasterMen

Windows 10 Pro 64-bit
 
 

Also consider if the OP's OS is pirated.
My System SpecsSystem Spec
20 Aug 2016   #7
axe0

Windows 10 Pro
 
 

Doubtful with a HP laptop & a HP product ID.
My System SpecsSystem Spec
20 Aug 2016   #8
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

And once its uninstalled he'll need to update.

Roy

EDIT
Multiprocessor free installs tend to be RETAIL, your licence is showing as OEM.
Once you have removed the pirated program and the associaited activation exploit please run this tool, copy/paste the ouput.

http://go.microsoft.com/fwlink/?LinkID=52012

Roy
My System SpecsSystem Spec
22 Aug 2016   #9
captainakif

Microsoft Windows 7 Home Premium 64 ビット 7601 Multiprocessor Free Service Pack
 
 

I have removed the pirated software and run the the mentioned tool. The output can be found in the attached text file


Attached Files
File Type: txt MGADT.txt (4.5 KB, 1 views)
My System SpecsSystem Spec
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 Problem caused by ntoskrnl.exe & hal.dll




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