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Windows 7: BSOD Error

20 Aug 2016   #1
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Error

Hey, first time poster here. For the last few days my PC has been crashing regularly with blue screen error 0x0000007A (0xFFFFF6FC5002CB00,0xFFFFFFFFC0000185,0X00000006F,0XFFFFF8A00596000). As i read this (BSOD crash stop code 0x0000007A )they asked to submit a file. I am attaching my zip file here. Any help is appreciated
Thank you




Attached Files
File Type: zip KARTHIK-PC-20-08-2016_133704_46.zip (140.0 KB, 1 views)
My System SpecsSystem Spec
.
20 Aug 2016   #2
axe0

Windows 10 Pro
 
 

Please run the DM Log Collector again and upload a new zip, the current uploaded one misses several logs.
You could check if there are
  1. 18 .txt,
  2. 1 .nfo,
  3. 1 or more .dmp,
files present, if this is the case then all logs are present
If there are a few missing, no problem as we can get them manually if required
My System SpecsSystem Spec
20 Aug 2016   #3
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I run the DM Log collecter again and this is the updated new zip you asked for.But even in this zip file I couldn't found any files you mentioned.


Attached Files
File Type: zip KARTHIK-PC-20-08-2016_221959_88.zip (161.8 KB, 1 views)
My System SpecsSystem Spec
.

20 Aug 2016   #4
axe0

Windows 10 Pro
 
 




BSOD Error Diagnostics Test BSOD Error
 System File Check

Please try following:
  • Open an admin command prompt
  • Copy/paste "sfc /scannow" (without quotes) and press enter
  • When it is finished reboot your system
  • Open again an admin command prompt
  • Enter sfc/scannow again
If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Make a photo of the result and post it.
My System SpecsSystem Spec
20 Aug 2016   #5
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I done what you said run sfc/scannow two times and this is what I got


Attached Images
BSOD Error-capture3.jpg 
My System SpecsSystem Spec
20 Aug 2016   #6
axe0

Windows 10 Pro
 
 

Before we go manually collect files, please try the bat version
DM_Log_Collector.bat


My System SpecsSystem Spec
20 Aug 2016   #7
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I tried the bat version, attaching zip file


Attached Files
File Type: zip KARTHIK-PC-21-08-2016__14557_28.zip (1.42 MB, 1 views)
My System SpecsSystem Spec
20 Aug 2016   #8
axe0

Windows 10 Pro
 
 

Alright, lets collect the necessary files manually at once
Please copy and paste below code in an admin command prompt, zip all copied/created files on the desktop and upload the zip please
Code:
copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
My System SpecsSystem Spec
20 Aug 2016   #9
superstar

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I done that and i got 4 text files namely drivers, dxdiag, eventlog, systeminfo. I am attaching the zipped file


Attached Images
BSOD Error-capture4.jpg 
Attached Files
File Type: zip zipped.zip (1.40 MB, 2 views)
My System SpecsSystem Spec
20 Aug 2016   #10
axe0

Windows 10 Pro
 
 

It looks like something went wrong with the msinfo file.
Enter the following command in an admin command prompt and see if a msinfo32.nfo file is created on the desktop.
Code:
msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"
My System SpecsSystem Spec
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