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Windows 7: Win 7 random crashes -

21 Aug 2016   #1
German

Windows 7 64 bit, Service Pack 1, 6.1, build: 7601
 
 
Win 7 random crashes -

After using "WhoCrashed" (HOME EDITION) v 5.50 to detrmine what made my PC crash often and show BSOD screens a couple of times I got this report :
System Information (local)
computer name: JOSE-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: All Series, ASUS, ASUSTeK COMPUTER INC., AM1M-A
CPU: AuthenticAMD AMD Athlon(tm) 5150 APU with Radeon(tm) R3 AMD586, level: 22
4 logical processors, active mask: 15
RAM: 3688861696 total "




Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Fri 12/08/2016 01:12:40 a.m. GMT your computer crashed
crash dump file: C:\Windows\Minidump\081116-15724-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC4DFB)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF880112E9DFB, 0xFFFFF880023B2228, 0xFFFFF880023B1A80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



On Fri 12/08/2016 01:12:40 a.m. GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC4DFB)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF880112E9DFB, 0xFFFFF880023B2228, 0xFFFFF880023B1A80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. SYSTEM_THREAD_EXCEPTION_NOT_HANDLED




Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

Not being a computer "savvy" person and being 65 yrs old to booth I request help as to what to do to fix the problem, tHNKS




Attached Files
File Type: zip JOSE-PC-04_10_2016_160246,79.zip (1.79 MB, 0 views)
My System SpecsSystem Spec
.
21 Aug 2016   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
Reply

 Win 7 random crashes -




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