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Windows 7: BSOD error 0x3B (0xC0000005, 0xFFFFF88011162AB1...)

03 Oct 2016   #71
Hylander650

Windows 7 Home Premium 64bit
 
 

Hey axe0,

Alright it took a long time to run all the scans but I finally got the scan logs for most of them, but I don't know where the Microsoft Security Essentials one is located so I included a picture of the two files it found and removed.

I couldn't get the ESET Online Scanner to fully scan, it always crashed at some point, the last scan got the farthest and identified 2 infected files, but crashed too and I don't know exactly which files it found. I looked up the problem and some other people have been having the same issue with ESET since its last update.

Hey ICIT2LOL,

I ran the self detector for the amd drivers and it said all the drivers were up to date. And I haven't run the Kaspersky Rescue Disk 10 because I don't have any extra usb's/cd's right now, but if I have to I will try it.

Thank you both for helping on this issue.




Attached Files
File Type: zip Scan Logs.zip (153.1 KB, 3 views)
My System SpecsSystem Spec
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04 Oct 2016   #72
axe0

Windows 10 Pro
 
 

It doesn't look bad, only an extension/toolbar and a pup, but you may want to reset Firefox to ensure the extension/toolbar doesn't change too much.
My System SpecsSystem Spec
04 Oct 2016   #73
Hylander650

Windows 7 Home Premium 64bit
 
 

I used the "refresh" button for Firefox, is that what you mean by reset? Or should I uninstall and reinstall it completely? Looks like the same plugins and extensions are still installed in Firefox.
My System SpecsSystem Spec
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04 Oct 2016   #74
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello, once again!

I would recommend, since Axe's method didn't work for you, that you follow the instructions below for uninstalling these plugins and extensions:

Disable or remove Add-ons | Firefox Help

Unless you feel that you don't actually need the browser, then you can of course just uninstall it!

Cheers, Boris
My System SpecsSystem Spec
04 Oct 2016   #75
Hylander650

Windows 7 Home Premium 64bit
 
 

Yeah I was thinking that since I use Chrome mainly now that uninstalling Firefox wouldn't be a problem.
My System SpecsSystem Spec
04 Oct 2016   #76
BorisTheAnimal

Windows 7 Home Premium
 
 

Alright but did you do the CPU swap already, if you have has there been any changes to the games?
My System SpecsSystem Spec
04 Oct 2016   #77
Hylander650

Windows 7 Home Premium 64bit
 
 

No, I haven't replaced the CPU's yet. I will post here when I do.
My System SpecsSystem Spec
04 Oct 2016   #78
axe0

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by Hylander650 View Post
I used the "refresh" button for Firefox, is that what you mean by reset? Or should I uninstall and reinstall it completely? Looks like the same plugins and extensions are still installed in Firefox.
Yes, that is what I meant

The files from the extension would've already been removed, because all Firefox extensions (including their data) are removed when refreshing Firefox (and because you scanned your system with a few tools), but it was meant to reset any settings that were changed by this extension
My System SpecsSystem Spec
04 Oct 2016   #79
Hylander650

Windows 7 Home Premium 64bit
 
 

Okay thanks for explaining that, I kept firefox installed for now since I use it for some things. Now some of the scans did find and remove some threats and files, but I am still running into the same problem my pc has been having since the BSOD. Did the scan logs help point towards anything that might be causing the issue?

Is there anything else I could try? I am planning to replace the CPU when I have time to if nothing else works, and I can still try to use the Kaspersky rescue disk 10 that ICIT2LOL recommended once I get an extra Usb or Cd.
My System SpecsSystem Spec
05 Oct 2016   #80
axe0

Windows 10 Pro
 
 

Quote:
Did the scan logs help point towards anything that might be causing the issue?
I doubt it, I'm no advanced debugger but malware extensions usually don't cause that kind of problems. They usually cause problems like default browser changes and browser setting changes. Although this causes other more harmful malware to get in, more harmful malware hasn't been detected.
My System SpecsSystem Spec
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 BSOD error 0x3B (0xC0000005, 0xFFFFF88011162AB1...)




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