BSOD error 0x3B (0xC0000005, 0xFFFFF88011162AB1...)

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  1. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #131

    Ok mate two ways you can use this
    Using HW Info
    PART A:
    You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
    Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
    IE
    12v = 11.4v min to 12.6max
    5v = 4.75v min 5.25v max
    3.3v = 3.135v min to 3.465v max
    See this for the rail voltage info
    PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
    The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
    FOR OTHER COMPONENTS
    PART B:
    Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
    Use PART A: or you can do it with one of those cheap digital multilmeters
    See this for where you find whet the volts you should be getting Power supply unit (computer - Wikipedia) scroll down to see the 24 pin plug cable clours these reflect what you shoud see on all the other connectors eg the GPU power connector.

    Just be aware the volts must fall within those figures I quoted above otherwise the machine will not work properly or if at all and can damage certain components. As in that link test the POWER_GOOD signal at pin 8 (grey cable) must be on before the machine will even start it is safety feature of a PSU circuitry to protect the board and components.
      My Computer


  2. Posts : 71
    Windows 7 Home Premium 64bit
    Thread Starter
       #132

    Alright I wasn't getting the sensors screen/option available at first so I had to update/reinstall my HWiNFO. Once I did that I went to look at my voltages and its looking pretty bad. I uploaded the picture below of my voltage info, pretty sure its the right one you wanted me to check.

    Is there is a way to change these voltages? Mine are way out of the min/max ranges you listed.
    Last edited by Hylander650; 24 Nov 2016 at 03:49.
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #133

    If HW is indicating correctly your voltage are not looking good. I'm surprised the computer boots and runs.

    One option would be taking the power supply to a computer shop you trust and have it tested.
      My Computer


  4. Posts : 71
    Windows 7 Home Premium 64bit
    Thread Starter
       #134

    Yeah from what I can tell is that HW indicates that my voltages are not correct. ICIT2LOL's picture shows his voltages as...
    +3.3v = 3.3v
    +12v = 12.1v

    While my voltages are showing as...
    +3.3v = 2.8v
    +12v = 8.9v

    Hmm, don't know of any computer stores near me to repair the PSU, will have to check some out. How long does it usually take to repair/test a PSU? Still need to use my computer for school work and stuff currently. Would buying a new PSU help?
      My Computer


  5. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #135

    Seldom are power supplies repaired. When found faulty they are replaced.

    A quality computer repair shop should have a power supply tester.
      My Computer


  6. Posts : 71
    Windows 7 Home Premium 64bit
    Thread Starter
       #136

    Well I did find a computer repair shop fairly close, will have to get my PSU checked out by them after Thanksgiving.

    If my current CPU is found faulty is there any specific PSU's I should be looking for when buying a new one? To make sure the new PSU works correctly with my computer.
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #137

    I use Corsair power supplies. See (My System Specs).
    Many use EVGA power supplies.
    I always use Gold or Platinum.
    I never, I say again, never, cheap out when picking a power supply.
      My Computer


  8. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #138

    Hylander650 said:
    Alright I wasn't getting the sensors screen/option available at first so I had to update/reinstall my HWiNFO. Once I did that I went to look at my voltages and its looking pretty bad. I uploaded the picture below of my voltage info, pretty sure its the right one you wanted me to check.

    Is there is a way to change these voltages? Mine are way out of the min/max ranges you listed.
    Sorry late reply - in a nutshell you cannot alter the PSU voltage rails they are controlled by the circuitry within the device and as Layback said it is a wonder it even boots the POWER_GOOD signal at pin 8 on the 24 pin plug should have shut the PSU down after a few milliseconds because if it does not reach 5v it does this automatically see pic.
      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #139

    Hylander650 said:
    Well I did find a computer repair shop fairly close, will have to get my PSU checked out by them after Thanksgiving.

    If my current CPU is found faulty is there any specific PSU's I should be looking for when buying a new one? To make sure the new PSU works correctly with my computer.
    Again as Layback says Corsair are really good and to check for size use this OuterVision Power Supply Calculator
      My Computer


  10. Posts : 71
    Windows 7 Home Premium 64bit
    Thread Starter
       #140

    Hey Win7 forums,

    Back again after a while, sorry about no replies, been using my laptop because I still can't found out what is wrong with this PC. Halfway down pg. 13 is a general list of what I've done so far with the forums help.

    So I held off on buying a new PSU because my old PSU tested fine with a voltage tester. The problem still persisted so I saved up enough $$ to buy a new power supply, I thought it might be the old PSU anyway. I got an EVGA supernova nex650g, Gold rated, 650w. The website provided said I would only need 400-500w.

    The voltages that were wrong with my old PSU in my previous screenshot provided by hwinfo64, were the still wrong after installing the new PSU. It seems the problem has to be with something else. Can any programs or anything change the voltages that are shown in the hwinfo64? I must have changed it, maybe in the BIOS or somewhere else? Maybe the connectors to the motherboard are breaking?

    I ran out of ideas a long time ago, but thanks to Win7 forums and the amazing members who have helped out tremendously so far, we have checked and/or replaced almost everything at this point that I can think of. So I'm still hopeful we can find out what is wrong with this PC.
      My Computer


 
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