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Windows 7: BSOD When Streaming with OBS, error 0x00000128

06 Sep 2016   #1
SoggieWafflz

Windows 7 Ultimate x64
 
 
BSOD When Streaming with OBS, error 0x00000128

I built a computer myself, and for a long time, I was able to do everything just fine, except that my Hard Drive was formatted so I could only use 2 out of 4 TB. So, after re-installing windows, all the updates, and all my programs and games and drivers, everything works fine. However, when I stream any kind of game using OBS Studio, after a certain amount of time I will BSOD. I started by changing my "power goal" in GPU tweak to 80%, thinking that my power supply was the problem, and it worked for awhile but then BSOD. Then, I pulled up some monitors and saw my CPU was running at very high temps, above 100 Celsius. After turning down my streaming settings, I was keeping it around 85 Celsius with a box fan pointed at the inside of my PC, but BSOD with a final temp of I think 95 Celsius. I put my BIOS at defaults to avoid any kind of accidental overclocking but still I BSOD. Only recently has it given me crash reports, but those just say hal.dll and that is not helpful. I do have a picture of the crash screen (which has not changed) on my phone that I can upload.




Attached Files
File Type: zip WEEBTRASH-PC-Tue_09_06_2016_173155_70.zip (1,015.6 KB, 2 views)
My System SpecsSystem Spec
.
08 Sep 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello SoggieWafflz and welcome to 7 forums

Sorry for the late reply and thank you for your patience!

Both of your dumps point to the WHEA_UNCORRECTABLE_ERROR bug check that has a value of 0x00000124. This bug check indicates that a fatal hardware error has occurred.

I saw in your Eventlog that right after the system crashed it logged some heating problems:

Code:
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 353K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 378K             
_HOT = 0K             
_PSL - see event data.
The above highlighted in red shows the temperature in Kelvin which is around 105 Celsius.

And with this image we can draw the conclusion that because of massive heat buildup in your computer, your system crashed to protect itself:

BSOD When Streaming with OBS, error 0x00000128-acpi.png

You will have to reapply the thermalpaste between your CPU cooler and your CPU because I reckon that this is the cause of your problems, you may of course also just have a bad CPU cooler or then you haven't seated it well enough and it doesn't cool your CPU well enough.

  1. First you'll need to shutdown your computer
  2. Press the 1/0 switch at the back of your PSU.
  3. Wait for all the power to disappear, usually there should be a switch on the motherboard that will be on, when it switches off you are good to go.
  4. Unscrew the Cooler and lift it off the CPU. If you can't lift it up, do not use force - try to get it off with an unused Credit Card or something else by slowly and surely wiggle it inbetween.
  5. I would recommend that you do all the cleaning on a seperate table, you don't want to damage the other components!
  6. Carefully wipe the leftover thermalpaste from the CPU with a paper towel or a clean cotton bud, you might also want to check the Cooler if it needs cleaning as well. If there is a lot of dust, then I would recommend buying a can of compressed air.
  7. Very important - You can only use rubbing alcohol when cleaning the CPU and Cooler. Also don't put too much or you will cause damage to the components!
  8. When you are certain that it's clean place it back onto the motherboard and secure it with the clip.
  9. Reapply a small amount of thermalpaste, a large amount will cause heating issues.
  10. On with the cooler and screw it back.
  11. While you are at it, you can check if your system needs cleaning, dust gathers quickly I've noticed.

If you need more help, don't hesitate to ask!

Cheers, Boris


My System SpecsSystem Spec
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