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Windows 7: BSODs while watching online videos [like youtube for example]

07 Sep 2016   #1
timeless

Windows 7 Professional (64bit)
 
 
BSODs while watching online videos [like youtube for example]

Well l originally thought l had resolved this issue by changing the hardware acceleration settings, but l guess l didnt.. not to mention the fact that this issue l thought only happened with Youtube videos, mainly because my system would BSOD if l watched one.. it happened twice.

however this is the third BSOD l have received in the past few weeks (the first since l changed the above mentioned settings to hardware acceleration). whats more it happened on a non-youtube related video (a facebook one l happened to be watching when it happened).

either way the main parallel l can draw between each BSOD is that every time its happened l have been streaming an online video at the time, given what lve seen in bluescreenview l can see what seems to be an ati related process as the main noted one however as is usually the case l generally find peeps here tend to tell me the issue is a bit more complex.

regardless, l have run the relevant tools in hopes someone can help me track down the issue, knowing my luck its just some simple issue and setting lve missed lol.




Attached Files
File Type: zip STONER-LT-08-Sep-16__31541_48.zip (1.32 MB, 1 views)
My System SpecsSystem Spec
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08 Sep 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi, thanks for uploading and being patient.

The graphics card display driver from AMD known as atikmdag.sys is the culprit. Now the easiest way to deal with this problem is to install DDU:

Display Driver Uninstaller

Once installed, it is recommended to boot into Safe Mode while running it, for more information about Safe Mode, please have a look here:

Safe Mode - Windows 7 Help Forums

And once you are in Safe Mode you can launch DDU, now you should see a window like this:



Please use the highlighted method "Clean and Restart".

When that is done and you have rebooted back into Windows, please visit the AMD Support Download page located here:

Download AMD Drivers

If you have any more questions, don't hesitate to ask!

Cheers, Boris
My System SpecsSystem Spec
08 Sep 2016   #3
timeless

Windows 7 Professional (64bit)
 
 

hmm, l guess the simplest explanation was the issue this time... l assumed the BSOD lead to graphics drivers, but given the nature of some of these crashes, sometimes the original fault is often just happened to be the module that faulted when the original issue threw out a wrench.

regardless, have updated my graphics drivers with ones directly from AMD, however l did run the cleanup as described above via safe mode.. there was some slight annoyance getting drivers due to not finding the exact ones so l had to autodetect them using the program on AMD..

guess its just a waiting game now?
My System SpecsSystem Spec
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08 Sep 2016   #4
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi, no problem

Well you could also if you are eager to get to the bottom of it, enable:

Driver Verifier - Enable and Disable

Now this will in a nutshell or what I've gathered is that it will try to push and nudge drivers towards going bananas and if one does succeed then it will crash(BSOD), if not then nothing will happen.

If it crashes, do please run the tool again so I can get the fresh dump files.

Cheers, Boris
My System SpecsSystem Spec
08 Sep 2016   #5
timeless

Windows 7 Professional (64bit)
 
 

got some odds and ends to sort out.. given its only happened while watching online vids.. l'll hope onto youtube or something lol.
My System SpecsSystem Spec
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 BSODs while watching online videos [like youtube for example]




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