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Windows 7: BSODS at random, no obvious cause. hal.dll / ntoskrnl.exe / pci.sys

09 Sep 2016   #1
starschwar

Windows 7 Professional 64-bit
 
 
BSODS at random, no obvious cause. hal.dll / ntoskrnl.exe / pci.sys

Of the past week or so, I've had quite a few BSODs, with no obvious cause. I could be playing various games (Star Wars The Old Republic and Lord of the Rings Online being my most frequently used), or just browsing the web in Firefox. Could be watching videos, listening to music, editing text. Could be completely idle. Could happen immediately after a cold boot after hours of cooldown time. Could happen after hours of use. I suspected it might have been related to the most recent NVIDIA drivers or a Zonealarm upgrade. I cleaned and reinstalled both - and reverted to a slightly older and more stable NVIDIA driver. It's still happening. Looking over crashdumps in bluescreenview would seem to indicate that the offending files are usually a combination of hal.dll, ntoskrnl.exe and pci.sys , but I'm really not sure what to make of it all. I would appreciate some help. If further information is required, just let me know. Thanks, everybody.




Attached Files
File Type: zip ADAMSCHWARTZ-PC-Fri_09_09_2016_145501_83.zip (1.02 MB, 1 views)
My System SpecsSystem Spec
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09 Sep 2016   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hello starschwar and welcome to 7 Forums!

Most of the BSODs are of the BugCheck code 0x124 which indicates that a fatal hardware error has occurred. All of the 0x124 specific BSODs pointed towards that you have a problem with the PCI slots.

I went to the Alienware Area-51 R2 Support download page and noticed that you are running a very outdated BIOS which I've highlighted in blue below:

Code:
Version: A01
Date: 10 Jan 2014

Version: A08
Date: 01 Aug 2016
I would recommend that you update it, as it may solve your issue but you also mention that you had installed outdated drivers for your graphics card and that might also fuel the fire so to say, so please head on over to the Dell Support page:

Alienware Area-51 R2

There were also a couple of BSODs complaining about ndis.sys, and for that I would recommend that you:

Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

Cheers, Boris
My System SpecsSystem Spec
09 Sep 2016   #3
starschwar

Windows 7 Professional 64-bit
 
 

Thank you very much. I will test this out. Silly question: could this issue stem from a need to de-dust the computer? My temperatures have not been running high, nor has my cooling system gone into high levels of fanspeed, etc.
My System SpecsSystem Spec
.

09 Sep 2016   #4
starschwar

Windows 7 Professional 64-bit
 
 

Slight clarification regarding the drivers: the only one I rolled back was for my NVIDIA graphics cards, version 372.54 . Fairly recent - from mid August, I believe. I had been using them without incident before the onset of the BSODs.


BIOS update was without incident. I will share the results of my SFC checks.
My System SpecsSystem Spec
09 Sep 2016   #5
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by starschwar View Post
Thank you very much. I will test this out. Silly question: could this issue stem from a need to de-dust the computer? My temperatures have not been running high, nor has my cooling system gone into high levels of fanspeed, etc.
Well I mean I can't really unrecommend a de-dusting adventure

Quote   Quote: Originally Posted by starschwar View Post
Slight clarification regarding the drivers: the only one I rolled back was for my NVIDIA graphics cards, version 372.54 . Fairly recent - from mid August, I believe. I had been using them without incident before the onset of the BSODs.


BIOS update was without incident. I will share the results of my SFC checks.
Alright that was nice to hear, I would have been really disturbed if I had caused more problems for you.

Oki doki.
My System SpecsSystem Spec
09 Sep 2016   #6
starschwar

Windows 7 Professional 64-bit
 
 

SFC result 1:


Windows Resource Protection found corrupt files. the sfcdetails file is attached.

Meanwhile, temperatures do look a bit higher than they should be. But then again, it is Summer. I'll give it a good cleaning in a few days.


Attached Files
File Type: txt sfcdetails1.txt (89.2 KB, 1 views)
My System SpecsSystem Spec
09 Sep 2016   #7
BorisTheAnimal

Windows 7 Home Premium
 
 

All is good, now the waiting begins
My System SpecsSystem Spec
09 Sep 2016   #8
starschwar

Windows 7 Professional 64-bit
 
 

All right...a second run resulted in the "detected but can't fix" state. Rebooting into safe mode, I ran it three more times (with a reboot into safe mode between each), each detecting and fixing errors. Would the logs be useful? I'm running it once again in windows proper. This resulted in the same message from the second run.
My System SpecsSystem Spec
09 Sep 2016   #9
BorisTheAnimal

Windows 7 Home Premium
 
 

Quote   Quote: Originally Posted by starschwar View Post
All right...a second run resulted in the "detected but can't fix" state. Rebooting into safe mode, I ran it three more times (with a reboot into safe mode between each), each detecting and fixing errors. Would the logs be useful? I'm running it once again in windows proper. This resulted in the same message from the second run.
Yes please!
My System SpecsSystem Spec
09 Sep 2016   #10
starschwar

Windows 7 Professional 64-bit
 
 

Here are the logs for every run other than the first (posted above) and second (which resulted in that "can't fix" state). Thank you again for all of your help, Boris.


Attached Files
File Type: txt sfcdetails2b.txt (178.8 KB, 1 views)
File Type: txt sfcdetails3.txt (223.7 KB, 1 views)
File Type: txt sfcdetails4.txt (44.7 KB, 1 views)
File Type: txt sfcdetails5.txt (89.6 KB, 2 views)
My System SpecsSystem Spec
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 BSODS at random, no obvious cause. hal.dll / ntoskrnl.exe / pci.sys




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